I am trying to use the email functionality within Service Now.I never had admin access before but got that just yesteday, and have no clue how to use that.So basically to make the email icon visible in the blue header.. i right clicked on a change re...
Hello,I've activated the Risk Assessment plugin and setup the Assessment Conditions, Assessments Thresholds, Assessment Questions and follow all the steps described in the ServiceNow Wiki (Using Change Risk Assessment - ServiceNow Wiki). This worked ...
Hi guys,For my project we just have two environments, ie. Dev and Production (NO QA environment!!) .It is time for go-Live, I can go ahead with any of the following two approaches :-1. Move update sets one by one from Dev to Prod.2. Clone the envirio...
Is there somewhere I can see a list of all the tables in ServiceNow and how many records each has?
So we use incident to track issues with stores that we support, the caller can be different each time a INC ticket is opened for a store (field: u_store_number)I would like to find all INC tickets by store number. Would it be best to modify t...
while creating webservice transform map , I could not get the sys_class_name field in cmdb_ci table . That is the Class field is not showing in the dropdown to include in the mapping assist on transform map . It is not showing up on the webservice li...
If Joe User reaches out to the Service Desk and wants his password reset, either because he forgot it or he locked himself out of his account by trying the wrong one 3 times, then that is ... An Incident? or A Service Reqeust? I've seen some document...
I know I can set up a "Default Filter" for Related Incidents tabs at the bottom of my incident views. However, I would like to set up the same default filter for the Show Related Incidents icon. When I try to add the "Edit Default Filter" from the sl...
Hello,Wonder if anybody can help, I have a problem on my content management site where the 'Submit' button is not being displayed for the 'Create_Incident.do' page, it works fine in IE8 but the site exhibits strange behaviour as below1. Submit button...
Hi folks,Im pulling my hair out over these SLAs.We have our SLAs set up like the example below:3 Day SLA with a schedule of 9-5I have attached the Task SLA bar with an example of a 3 day SLA attached and it is not what we want to see at all.The curre...
Hello! Do anyone have any idea why you wouldn't get the impersonator button (yellow key) by the padlock when you are an admin? I still can't get it when I add the role "impersonator". I checked under System UI> UI Macros and there was impersonate_b...
Hi folks,I have created a new Service Catalog item called 'HR - Recruitment Requisition Form' (maintain items)I have it workflowed to create a HR ticket and embed the variables of the catalog form into the ticket.Is there a way to pull the info from ...
Hi, Using SSO (ADFS) as an authentication mechanism, is it possible to redirect users, once authenticated, to different landing pages in ServiceNow depending on their roles? I've tried using Login Rules, but it seems these are bypassed when I use SS...
Hello, I'm new to ServiceNow and scripting so hopefully someone can point me in the right direction (we have Dublin). I am working on my first Service Catalog item and workflow (sc_req_item) and as a first step, I'm just trying to get 1 approval...
System should have the ability to Upload Bulk CI's from SPREADSHEET / CSV FILE in a Change Request ?• Provide preformatted spreadsheet template for user to populate and allow CIs to be loaded via SS / CSV file• Pop up message to note how many CIs ...
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