I am trying to show who a catalog item was "requested for" on the approval page.Managers are getting approval items, and clicking the option to view the approval, which is good. But there is no indication of who this request is actually being reque...
Hi everybody Did someone find a way to calculate for example the easter holiday? Because it's so strangely calculated I wan't able to configure it as holiday in the schedule. ThanksChristina
Hello - I have been searching for guidelines and/or definitions for what constitutes a configuration change vs a customization in SvcNow. I searched the SvcNow web site and found the "Upgrades Best Practices" wiki, I also found a blog titled "CONFI...
Is it possible, when domain separation plugin enabled, to have a specific "domain administrator" role? Like allowing user to create Business rules, Client scripts, Ui Policies etc. only in terms and related his domain, without having access and impac...
Hey everyone, I would like to seek help and ideas on the use of survey to close incident. I have this scenario on a normal incident cycle, a survey should be sent to the end user upon the Resolved state of an incident. Then, upon completion of the s...
We are in the process of converting our service catalog to ServiceNow. In our current catalog, users are able to make a copy of a submitted request, make a few field changes and then submit the request as a new request. This saves the user a lot of t...
In our system we have a number of mails (notifications etc.) sent to requesters, suppliers, ... Is it per-default possible to re-send a certain mail (e.g. point on it, and click)? In the "activity" tab, we can point in the +-icon and see the mail -...
Hi SNow Community Can you give me some advice on what is the best way to handle data sources if using multiple OU definitions for LDAP setup. Can I specify the same Import set table for different OUs, as they will use the same transform map? I'm as...
Is there a possibility of allowing ACL WRITE/CREATE permission based on view? I have created a view called "End to End Support" within cmdb_ci_service table. The idea is to allow users to have a WRITE permission if they have a certain role and they c...
I need to exclude virutal machines from being created as assets. I have added && current.virutal != TRUE to the end of the condition that was already in place in the Create Asset on insert business rule. (current.asset.nil() || (current.asset.ci ...
Hello, I am building an integration that makes updates to existing Incident records. We are only updating the State, Work Notes and Assigned To. I've created a temp table that extends the Import Set Row table and added 4 fields: State, Work Notes, ...
Now the holiday period is approaching I am getting requests from people to give their roles (budget approver, change coordinator etc) to another person - but only for the 2-3 weeks that they are away. I can manually change it on the first day, then...
Hi,Can we create a icon(image) on clicking on a button?My Requirement is I have created a Button using UI Action, on clicking it will redirect to a UI page, but as there is a complex Query in that UI page it is taking a bit long time. Mean while ther...
I think this has been asked before but I couldn't remember if it got answered specifically - Is there an OOB way to quickly create child or essentially duplicate tickets off of one ticket that may be about to be resolved? When processing new hires ...
Hi Everyone - Can anyone please tell me how can I disable a report. I mean - I want to make some reports "Deactivated" thus no one can see the reports. Thanks in advance!!
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