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Resolved! State showing Integer Value

Hi experts,  Please help why this change task state shows an integer value. It should also show as 'Open' like the first change task.Attached snap shot. But when the forst change task is closed it reflects to 'Open'. Why during genretaing it shows -5...

change task_state.jpg

Resolved! The value Proposition for Problem Management

As the Problem Manager of our organization, I often struggle with demonstrating the value to the people that do all the work in addressing our problems.   We all know the theory behind Problem Management in the ITIL framework; reduce cost to the orga...

LanceMNelson by Kilo Contributor
  • 4248 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to change the default Incident priority to Medium

For new incidents, the Impact is set to 3 Low, and the Urgency is also set to 3-Low, but I need to change these both to 2-Medium, which will change the Priority to 2-Medium.   I'm new to the ServiceNow environment and need help to make this change.  ...

New Call / Ticket Table/ UI Action Script Help.

I am implementing a New Call / Ticket Table UI action that will route tickets to either a Incident or Service Request. I have set up the form and it is working perfectly with Incidents however i am not able to make it translate to our environments se...

Resolved! Relate a duplicate incident to an incident

Hey all, I have a question I'm stumbling upon in ServiceNow. Let's say you have an incident which is a duplicate of another incident, already registered within the system. When I update the first incident, I would like to state that it is a duplicate...

mitzaka by Mega Guru
  • 6548 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to disable side_door.do

Hello.  One of my customers did a security audit to SNC application when using SSO.The auditors came up with moaning about side_door.do to log into instance with local user profile when SSO is not working.  Now the question is if there are any ways t...

IT Asset Status

Does anyone know if a history is kept for the IT Asset Management field "status" as it changes?We want to be able to know when a status goes from one status to another. For example from status "received" to status "in use". I hope there is a time sta...

dvientos by Kilo Explorer
  • 1107 Views
  • 4 replies
  • 0 helpfuls

Resolved! Merge user groups

Is there a process to merge one or more groups into a single group of users?  Thanks, Andrew

aclinch by Kilo Explorer
  • 1635 Views
  • 5 replies
  • 0 helpfuls

Can I change the label on an extended task field?

I have created a new application called Legal which extends the Task table. I want to use several Task fields but was hoping to change the labels on the Legal form. As far as I can see this isn't possible. Any idea how I can do it? I don't want to ha...

Resolved! LDAP query every 5 to 10 minutes

Is there a way to configure an LDAP pull that will bring in only new user records for the last few hours or day? It appears that the Listener process doesn't create new user records but, to create an account, I need to do a full LDAP sync that, if I ...

Resolved! Trying to setup Auditing on Asset Table

Hey all..  I have gone through the steps of setting up auditing on the alm_asset table and can see the results but only on one specific change that is made within a form.  For example, if I'm in a stockroom and I had an asset, I click on it and I hav...

Vlad_Rozic by Kilo Contributor
  • 2274 Views
  • 7 replies
  • 0 helpfuls

Resolved! Create new Dictionary attribute

I am looking to create a new dictionary attribute which would be applied to the assigned to field.When pressed it would insert the name of the person currently viewing the ticket.I'm having some trouble however locating where the attribute records ar...

NeilH2 by Giga Guru
  • 4080 Views
  • 13 replies
  • 0 helpfuls

Resolved! Requested for defaulting to Opened By

Whenever I create Service Catalog items, they are defaulting to the Opened by person unless I include a script that sets the requested for person. The script works great and I am able to get the requested for person to match the requested for variabl...