Resolved! XML Attachments
Is it possible to export the incidents from list view in XML format from the incident table and export all attachments with it?
Forum Posts
Resolved! Incident SLAs cancelled
I am sure this is an easy question for all you SN gurus out there...... Under what circumstances would an SLA get cancelled? We are starting to see instances of incidents with cancelled SLAs, both response and resolution. Sometimes it may be the re...
Resolved! Assignment Group Field - Appears blank but has ID assigned
We recently upgraded to Eureka and now we are having issues with filters on Incidents. When we try to filter based on "Assignment Group" being blank we only get incidents created pre-upgrade. If I filter by doing a show matching on an incident withou...
In change management should you be able to rollback a rejected approval?
If an approval is rejected within change management should you then be able to roll it back so that it resets tasks/approvals? Is this best practice & considered alignment to the ITIL framework? I know that yes it can be implemented, as with everyt...
Resolved! Multiple Schedules on One Calendar Using "show_schedule.do"
I am currently building maintenance schedules for each of our business services. Each schedule might have multiple time slots for maintenance.I noticed that if I go into the schedule, I can use the UI action to call "show_schedule.do" and it appends ...
Resolved! I'm looking to find a way to have SNOW automatically check if tickets are active/closed.
If i give the system a list of INC's is there a way to have it check if they are "anything other than 'Closed'" or "closed".
How do I tie Scrum activity to Incidents?
In the SDLC Scrum Process WIKI, it states:SDLC Scrum Process - ServiceNow Wiki"If required, scrum activities can be tied into IT Service Management processes such as Incident, Problem, and Change Management." But I can't find any description of how ...
Percentage of Incidents Meeting SLA by Month
Hello All! I am trying to help write a report for my manager that looks like the chart below. The idea is to provide a trend chart, by month, of SLAs that have achieved SLA. Using the provided reports in ServiceNow, I haven't quite been able to ...
Resolved! What part of this link causes the navigation frame to show?
Morning, I recently discovered that my survey links do not cooperate with our SAML/ADFS. Basically it lacks the deep-linking portion and rather than authenticating a user and redirecting them to the survey, it just leaves them at their self-servic...
Post upgrade checklist
We are currently using the Aspen version of ServiceNow and are getting ready to upgrade to Berlin. Since this will be our first time upgrading our instance, we want to create a post-upgrade validation checklist. Does anyone have one of these that can...
Passing parameters on different forms
I want to pass a parameter on different forms, is it possible? i.e.I have the form A where is located the field "user name", what I'm looking for is to extract that parameter and assign it to other field on the form B, which is inherent from A form.A...
Domain Contains vs Visibility
I'm running a domain separated instance and ran into an issue where, I believe, that contains would correct the issue however I'm not ready to put this change into production yet. The problem I'm trying to solve is this: I have workers who need to b...
Resolved! Report on time between change 'Review' state and 'Planned Start'
Hi, We are looking to create a report for Change Management which will show the time between a change moving to 'Review' state and the 'Planned Start' date of the change record. We would like the time to be calculated for every change, so the info...
filtering out (ObjectClass=contact) in LDAP import
Hi All, So I've been racking my brains for the last few days trying to do what it says in the title, I can't seem to get this to work at all I've tried filtering it out using (!(objectClass=contact)) and i've also tried filter them out by using (&(...
How can I automatically populate child templates without creating a module?
One of the issues I'm having right now is creating a way for a user to apply a template and have the child templates applied...WITHOUT having to resort to this model where you have to create a template for the module: Creating a Template for Change ...
