ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Perl API Error: Can't verify SSL peers

I could use some help. I have downloaded the ServiceNow API, installed it and downloaded all the required Perl modules that have been suggested - I think. When I try to run a simple script I get the following error;500 Can't verify SSL peers without ...

emarkiewicz by Kilo Explorer
  • 3017 Views
  • 9 replies
  • 0 helpfuls

Resolved! Task SLA list not showing up-to-date information.

Hi guys,We have list called 'Incidents by SLA', this is referencing the Task SLA table and displaying information to the user such as Actual Time Remaining as well as a RAG Status field we have implemented. The issue however is that this list does no...

Best Practices - Incident Categorization?

We are in the process of implementing ServiceNow here within the Org.Within Incident, we have set up somewhere around 140 CI's with various (what we think are) basic Sub-Categories (Access, Connectivity, Error Message, Hardware, Security, Performance...

User144187 by Tera Contributor
  • 4584 Views
  • 1 replies
  • 0 helpfuls

CMDB Transform Map-Model ID not transform

I am very new to CMDB implementation. Today, I loaded computer CSV file into ServiceNow instance and created transform map (see the attached screenshot).I performed transform and all records are transformed into computer (cmdb_ci_computer) table. How...

nancyhz by Mega Contributor
  • 1132 Views
  • 2 replies
  • 0 helpfuls

RELATED LISTS - Metrics - How do i get this to show up

This shows up in all our environments except Production. If you go into Service Catalog and Items and then go to Personalize Related Lists I have a "Metrics" that i've added. I can't find that in production. I do see the Metric Definition area just n...

Incoming email - prioritizing to critical

I took out the default on the Urgency/Impact fields to force my technicians to think about the priority and set it properly. Since this has been done, we are having an issue with inbound emails setting the priority to Critical somehow. It doesn't hap...

mautry by Kilo Contributor
  • 1857 Views
  • 8 replies
  • 0 helpfuls

Can an order guide link to another order guide?

Has anyone tried linking one order guide to another order guide? We have a New Hire OG and an Applications OG we'd like to link together where at the end of the New Hire OG we can direct them into the Applications OG and pass the variable data from t...

geek1 by Kilo Contributor
  • 1256 Views
  • 6 replies
  • 0 helpfuls

Catalog item rejection rollback

When an approver rejects an item, the entire request is closed. We would like to allow for the item to go back to the submitter instead of closing the ticket. We have about 30 catalog items that have approvals and I have tried this out on one catalog...

Blair5 by Tera Guru
  • 2069 Views
  • 5 replies
  • 0 helpfuls

Edit change approvers

Has anyone come up with a way to edit a list of change approvers on the fly? We have situations where some changes may not be able to have a pre-specified list of approvers based on various business conditions that would be overly complex to put in a...

nate_weldon1 by Kilo Contributor
  • 10839 Views
  • 6 replies
  • 0 helpfuls

Proactive Problem Management

Hi All,We implemented ServiceNow about a year ago and my role is a Problem manager. One of my objectives for the next 6 months is to look into Proactive Problem Management. One way is to look at the incident data, look for re-curring incidents and th...

kulwantd by Kilo Explorer
  • 4342 Views
  • 3 replies
  • 0 helpfuls

View Outgoing SOAP message from Service-now

Is I possible to view the Outgoing SOAP message when using webservicesI have to send data back to a webmethods system and have to use 2 variables in the workflowbeing Webmethods I cannot download WSDLManually copied WSDL into Outbound SOAP message Us...

jonbebb by Kilo Contributor
  • 2866 Views
  • 3 replies
  • 2 helpfuls

Service Catalog Item - use the Display Name not the Name

We are about to implement our first Service Request in our Service Catalog, to enable staff to order Software. We have not implemented Asset Management or Software Asset Management yet, but it's coming soon. We are on Calgary. I've built Software Mod...

Import ACL

I have multiple tables and fields I would like to set new ACL's on. I was wondering if there is a way to impot a csv file with all of the acl information rather than doing it one at a time?Regards,odsmith

odsmith by Kilo Explorer
  • 1485 Views
  • 2 replies
  • 0 helpfuls