I believe I have seen Fred Luddy describe SN as essentially a forms based workflow. Within the core applications, Incident, Problem, Change, Release, CMDB, it is easy to create and submit a task; and then to pass it off to someone else to work. Of co...
Does anyone know if you can use a record producer to create multiple records? I would like to use a record producer to create 4 tasks (for 4 different departments) based on the info entered. All 4 tasks would basically have the same information in th...
ITIL v30 identifies the need to use different processes for incidents and service requests. ITIL (SO 4.3.2) also indicates that Service Requests can be handled through Incident Management process, and that a classification system can be used to disti...
The SCRUM plugin for the Release module creates tables that are extended from planned_task. The way the relationships are designed appear to have an Epic (a group of work larger than a single story) as a child of a Release. And Stories can be setup a...
I am a total newbie....so be forewarned. I would like to associate a Data Source to an existing Transform Map.On the Data Source screen I can create a new Transform Map, but don't know how to designate an existing map.Thanks for all your help...B.
Hi everyone, Maybe a bit of a strange question, and I know it works but I would like some more Information to get my head around it.Situation:1. On Instance A you install Plugin A2. On Instance B you install Plugin A (you do NOT clone Instance A onto...
I apparently have a case of the stupids today because for the life of me I cannot get this URL to work properly. Every time I go to it I get a blank form with the default view and that is not what I want. I would like it to take me to a blank form us...
Hi,Any way we can generate an onChange event in a UI Macro? Specifically :I want to attach a handler for "requested_for" in the second check out screen. i.e if the user clears out the 'requested_for' field then the UI Macro should load again , and I ...
I've set up an Order Guide with 5 possible choices that will spawn the associated Catalog Items (Two Step checkout is active)I've noticed an issue related to the Check Out Button not changing color to Orange under specific circumstancesExample. I cho...
I really, really like my SNC forms layouts to be user-friendly and readable, so I've came up with a clunky way to add blank row separators in the form. I add an Annotation (Custom) with the text as <font color="white">|</font>Of course this just add...
This is a very simple usecase that we don't seem to be able to deliver which relates to percentages.The example is: -What percentage of tickets logged in a period are resolved before the first SLA control point is breached?(total calls closed at CP1/...
How do we report on Ticket duration?What I am looking for is how long tickets have been open (Not how long they have been worked on!!)I assume that there is some sort of service running that looks after SLA breaches, can something similar be used to ...
Hi,does anybody know how to format a Hint associated with a field label? On an Incident form I want to display the Impact/Urgency/Priority matrix in the hint associated with the Impact and Urgency fields, but in order to do that I need to be able to ...
Anyone know how I can hide the New button on All "Configuration Item Lists" from Users. I dont want any users except admin, or other designated roles (Like Import roles) creating new CIs. I tried going to the cmdb_ci.list and applying admin role to t...
I have found that the database is storing a glide_duration in an interesting format:Display:2 Days, 4 Hrs, 34 Mins, 45 SecsValue:25571.1908Display:2 DaysValue:25571Display:1 Day, 5 hrsValue:25570Display:0 Days, 1 hr, 30 MinsValue:25569.0625Display:2 ...
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