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Time tracking in Service-Now?

We're currently using a product called Journyx for time reporting, and I'm not a big fan of it. Basically, all we want to collect is how much time did a person or group spend on a project or operational task in a given week, and then report on projec...

by  
  • 3959 Views
  • 8 replies
  • 0 helpfuls

Pop Up window to confirm and also used to update a record

I am trying to create a script for Pop Up window to confirm and also used to update a record. Basically I want this script on the sc_task table to be an on submit so that it will pop up ok/cancel box and If they select ok, it will update a field on t...

SteveS by Kilo Expert
  • 1537 Views
  • 2 replies
  • 0 helpfuls

Import Attachments / upload documents with import set

I am migrating an application from a different system into Service-Now. I have created the application in Service-Now, and I am using the file upload functionality so that users can add attachments to records in the application. Now I need to import ...

bfletcher by Kilo Contributor
  • 4570 Views
  • 2 replies
  • 1 helpfuls

Workflow Condition on Catalog Task

Hi,I would like to have a condition in my task based on the close state of the task.If the task is close complete I would like to continue the workflow normally, however, if the state is "close incomplete" or "close skipped" I want to end the workflo...

koxon by Kilo Explorer
  • 3807 Views
  • 7 replies
  • 0 helpfuls

How to get user info in inbound email action script?

With inbound email actions all the wiki information suggests doing something such as: current.caller_id   = gs.createUser(email.from); This is great because it assigns the incident to the user the email came from. What about additional user contact...

sherman_1206 by Tera Contributor
  • 3090 Views
  • 3 replies
  • 0 helpfuls

gs.getSession().isInteractive()

Could somebody tell me how does work the next instruccion: gs.getSession().isInteractive()

by  
  • 19208 Views
  • 4 replies
  • 1 helpfuls

New 'Field Message scrolling' - possible to turn that off?

With the Spring 2010 release, the wiki mentions that field messages - using g_form.showFieldMsg(...) - now cause the form to scroll down to the displayed message, so that it won't be missed.I was wondering if that's possible to control? I'd like to d...

bdr529 by Mega Contributor
  • 1368 Views
  • 4 replies
  • 1 helpfuls

Asset Contract Tables

I have a question regarding Asset Contracts in Service-Now. I see that there is a contract table (ast_contract) which is extended by the warranty, service contract and lease tables. It appears that these tables are associated by the Contract Type fie...

Rick Mann by Tera Expert
  • 1959 Views
  • 2 replies
  • 0 helpfuls

Only admin role can remove attachments

Anyone can add an attachmnet but only admin role can remove them. The remove button shows up for all but when they check the attachment and then click remove, the button goes from black to gray and nothing happens.We never tested this functionality s...

scott_newton by Tera Contributor
  • 1437 Views
  • 2 replies
  • 0 helpfuls

Set Catalog Task due date based on a variable

Hi,Using my workflow to create a Catalog Task, I am trying to set its Due date based on a variable in my catalog item.First, I couldn't find my variables in the Fields list in the tree. Specially when the option "duration field" is selectable, I thou...

koxon by Kilo Explorer
  • 3423 Views
  • 2 replies
  • 1 helpfuls

Set the assignment group base on UI action

I am trying to update the assignment group filed on the incident form when user click on a UI action button. The button will only appear if the incident state is not set to close and user has a specific role. By clicking on the button following shoul...

Admin Pro by Tera Contributor
  • 4114 Views
  • 6 replies
  • 0 helpfuls

How to report on "Day of Week" for date fields?

Our IT Director has requested the ability to report on number of Incidents opened and closed on particular days of the week. He'd like to use this info for purposes of planning staffing for our help desk.Does anyone know of an easy way to do this? Th...

by  
  • 3517 Views
  • 4 replies
  • 1 helpfuls