Hi,our client has a requirement to autoclose the incidents after 5 BUSINESS DAYSThe OOB brule works for continuous 5 days but I need the incidents closure after 5 Business daysHow to implement this?If scheduled Job is needed, how to write the schedul...
We've been wrestling with options, too many options.We have teams that want/need the detailed workflow and checkboxes from Data Certification, but we also realize that there are newer and better ways ahead. Desired State, GRC, CMDB Dashboard, etc.S...
Hello SNC, I need some advise: In my Service Catalog I have items with multiple currencies for one item.Now I'm working on a UI page where the user selects a currency and then the queried SC items should displaying with the previously selected curr...
I don't know much about networking to decide on an ideal file retrieval method for a file type(CSV) data source. I will be receiving a feed file(csv) for daily department update, on a Linux server which is within the company's network. Which file r...
I have create a record producer for change_request.In this I am also creating change task for this change request.So here I want to display all the variables in the record producer in change task description field like " <variable name1 >: <variable ...
Please suggest the brief answer about this question.How to Enable Edit UI Action button on Incident Related list ?
I would like to be able to run a report that compares two baselines and displays the differences between them. I have looked and can't find anything like this. Is there a way to do this?Ric
We are looking at implementing the Call ticket application as the first step when the user calls into the help desk instead of creating an incident. One of the concerns is that the call ticket is not extended from the Task table. This will prevent us...
Our customer hasLDAP user data coming from 2 different domain controllers. Hence we have 2 LDAP connections. Problem is, the some of the users LDAP1 has the same user id as user id2. I can not use email id as unique key as all the users do not have e...
I have been entering in every contract we locate into the Contract Management section of ServiceNow and attaching electronic copies of all related documents to each contract utilizing the Managed Documents module. How do we give a user the ability ...
Hi All,I'm looking for the best way to go about auto generating information in a date field.When enter new assets, we would input the date of purchase for the laptop. What we need to do then is have that populate the warranty expiration field based...
I am trying to figure out if there is a simpler way to form a URL to a specific ticket. I know that for a given ticket, if I know the sys_id of a ticket, I can query using the following URL: https://myinstance.servoce-now.com/incident.do?sys_id=46a8e...
I have users complaining that they can't log in. I would like to verify that they are using the correct credentials. Of course I could just ask them, but I was curious if I could see this information on the system...