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Is there anyway to print multiple incidents at once?

Many of our on-site IT folks need the ability to print out all the incidents assigned to them to take with them for the day. Is there a way to print a list of incidents so they print out just as they would if you printed them individually?

spaceyjacey by • Kilo Contributor
  • 2642 Views
  • 1 replies
  • 0 helpfuls

Calendar report of Forward Schedule of Change

I believe it is possible to define what fields are displayed in a calendar report which will effectively become the forward schedule of change.At this stage I am not looking to code anything but I just want a feel for what the calendar report looks l...

hamiltr by • Kilo Contributor
  • 3032 Views
  • 7 replies
  • 0 helpfuls

Virtual machine relationships

HiHas anyone had any experience of setting up VMs and VM instances in SNC?I import all of my machine data from a 3rd party discovery tool, LANDesk.There is a business rule (ootb) that sets the 'Virtual' true/false field and seems to be trying to esta...

andrewnorris by • Giga Contributor
  • 1284 Views
  • 2 replies
  • 0 helpfuls

Definitions of default incident fields.

I have been asked to explain reporting based on how to best determine what field to use. Reports seemed very straight forward to me so I was unsure what she needed. After looking at the wiki and further discussion I found what she was really looking ...

wbmore by • Kilo Expert
  • 2060 Views
  • 5 replies
  • 0 helpfuls

Sleep or wait function?

Is there a server side function for either of these that would work in a business rule?Scenario:I have an application that requires password resets on a regular basis. I have added a field to the incident form via a ui policy/ui action combination th...

wbmore by • Kilo Expert
  • 3281 Views
  • 2 replies
  • 0 helpfuls

World Clocks configuration

One of my teams like the dashboard feature of world clocks since we have offices around the world and it is good to know what time it is there.The question I have is how do I change the clocks that are visible or add new timezone clocks?

by •  
  • 2276 Views
  • 2 replies
  • 0 helpfuls

Daylight savings time issue

I am running into a Daylight savings time issue:The SYSTEM view has the default timezone field where it suggest EST, CST, PST...etc. You can enter anything as it is a text field. And this is ok. You put in the default and this works for "S" standatd ...

GregJWillis by • ServiceNow Employee
  • 3402 Views
  • 4 replies
  • 0 helpfuls

Making a Hierarchy using Locations and Departments

Hi,I would like to be able to use Locations and/or Departments to build a Hierarchy , with Business Units at the top, and progressing to various cost centers.I see that a 'Parent' capability is possible with the User Group entity, but I want to keep ...

dkumar1 by • Kilo Explorer
  • 2832 Views
  • 3 replies
  • 0 helpfuls
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