Best practice for max number of users in group

[Harsha Pappala]

Hi Everyone, 

We have a ServiceNow group with 40k+ users to provide basic roles like filter_group, report_group. 

Want to redesign this approach so to avoid issues around incident assignment to this group or notifications 

Is there any standard way in ServiceNow to maintain large number of users and provide them with same roles 

Thanks in advance 

[Eswar Chappa · Accepted solution]

Hi @Harsha Pappala below article might helps you

https://www.servicenow.com/community/developer-articles/servicenow-group-management/ta-p/2668499

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

[Jeff Moore1]

Hello,

The article you referenced has been permanently deleted.

Best regards,

Jeff Moore

[Dr Atul G- LNG]

Hi @Harsha Pappala 

Use Group Types in Group table to redesign. 

[Jean-Emmanuel]

Hello @Harsha Pappala ,

Using group is the most flexible way to provide roles to users (even though you have large number of users in a group)

If you don't want incident (or other task assign to this group) you can create a specific group type only for this kind of groups then use reference qualifier on assignment group field on the incident to filter out the group type created.





**Please mark my answer helpful or correct if it applies. 

Thank you!
JE