There has been some questions in forum about using "Use Last Run Datetime" field so I have attempted here to explain it a bit more than what is there in the wiki. The checkbox appears when the type of the data source is JDBC. And if you were to selec...
Creating Hyperlinks in ServiceNow Forms Using UI Formatter and UI Macros Overview of Use Case: This article explains how to create a custom hyperlink within ServiceNow forms using UI Formatters and UI Macros. For my specific use case, I’ve used thi...
Reference fields look easy until they aren’t. A form works fine in dev, then a production team reports that the “Caller” field shows the wrong people, exposes records it shouldn’t, or takes too long to load. The root cause is often the same: the Serv...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever used the out-of-the-box Code Search, for example using Studio or SNUtils? And noticed that it will return a lot, though you might miss some artifacts? F...
Introduction ServiceNow's Service Portal is using Bootstrap 3.3.6 as the basis of its CSS framework. As the CSS libraries are continuously upgrading and including modern features, it is obvious that many of us will want to leverage these features in ...
Hi All, As a developer, sometimes while querying data, we get confused about what should we use between GlideRecord and GlideAggregate? And is there any difference between them? Or they are the same? Or if they are different from each other then what...
Overview Many times you may have a variable that also has as choices from a table. Instead of re-creating all of the choices in the variable and having to maintain them in two places, you can use a variable type of Lookup Select Box. Single Choice So...
Overview In many business processes, approvals or acknowledgements require a user’s signature. While ServiceNow provides attachment capabilities, there is no out-of-the-box e-signature or sign pad feature for Service Catalog items. In this article, I...
The goal This article will show walk you through how to set up a custom 0-100% progress dialog in the same format as the Commit update set, or ATF progress modals, for your own application. I have attached to this article a small update set which con...
This article shows you how a C# .NET console application can export ServiceNow table data to a CSV file using an encoded query, with logging and clean connection handling. By the end, you’ll understand how the data moves from a ServiceNow developer i...
Crack the Secret of Superpowers in ServiceNow Domain Separation: Accelerating Performance of your Organization ServiceNow Domain Separation isn't just a regular feature; it's like handing over a magic wand to modern businesses. With Domain Separation...
Hi All, Welcome back . In this tutorial we will be looking on the most important aspect in ServiceNow that is ServiceNow SYS_ID. LEts first try to understand what is ServiceNow SYS_ID. What is ServiceNow SYS_ID? SYS_ID is a record unique idetifier in...
ACL Evaluation: Admin Overrides and A System Property Just when you thought you knew all there is to know about ServiceNow ACLs, a little "gotcha" pops up and can change the behavior from what you'd normally expect. It's time for another ServiceNow...
In this article, I will describe how to integrate and index external content with AI Search into your ServiceNow instance without replicating your external documents into ServiceNow The big advantage of this approach over an integration of external...
How to create your own ServiceNow MCP Server Code: anilvaranasi/ServiceNowMCPServer In order to implement Agentic AI one of the first steps it to be able to build AI agents that can interact with ServiceNow. One of the easiest ways to interact with S...
If you are looking to allow guest users to add attachments on record producer or catalog item. Check out my solution on below link. Attachments for Guest Users || Catalog Items & Record Producer The widget uses GlideSysAttachment API to create and de...
Hello Community, In the dynamic world of data management, ServiceNow plays a pivotal role, ensuring the integrity and availability of crucial information. Let's delve into the essential aspects of ServiceNow backups and restoration to u...
We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done. This hands-...
Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...
Traditional automation in ServiceNow relies on writing logic and checks in Flow Designer, REST APIs, scripts, and scheduled jobs. These flows generate events, assign manual tasks to teams, and wait for completion. It's essentially a predefined If‑Thi...
Lisa Latour
ServiceNow
