The Problem: The CMDB Health Dashboard shows a Completeness percentage for a class, like 30%. When you go looking for that number in the CMDB Health tables, you can’t find it. Instead, cmdb_health_scorecard shows 70. Neither number is wrong. They’re ...
Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...
Introduction In this article I describe the outline of "a mature development and deployment process". At its core is the idea to go away from update sets to deploying application versions - hence to get away from "deploying stories" towards "deployin...
Why Database Security Matters The single most important feature that your custom scoped app must have, is data security. There is no other capability that is more important. Before you begin mocking up cool looking screens, you must FIRST define yo...
When you install the Service Operation Workspace on a instance, you notice that contact cards are available on the contextual side menu. For incidents "requester" and "Assigned to" is available, and for requested items "requested for" and "opened b...
Adapting Nemotron Rerank to unstructured enterprise data for better reranking quality and faster serving. By Orlando Marquez Ayala, Research Scientist, ServiceNow; Sridhar Nemala, Senior Director, ServiceNow; Sean Sodha, Product Manager, NVIDIA; Fa...
Creating Hyperlinks in ServiceNow Forms Using UI Formatter and UI Macros Overview of Use Case: This article explains how to create a custom hyperlink within ServiceNow forms using UI Formatters and UI Macros. For my specific use case, I’ve used thi...
TL;DR: I didn't guess what to build. I used Claude and the open web to read what ServiceNow users were already saying. More than 50 posts and comments described the same frustration: people can't find a dashboard or view that shows what they actuall...
A common requirement is to redirect users to specific portals dependent on the roles that they have. For example, if you have an internal Employee Center portal, and an external Customer Service Management portal, you might want your users to be redi...
Hey ServiceNow community! You might have overlooked a major update—ReleaseOps has arrived, and it could transform the way we manage deployments! If you’ve ever faced challenges with Update Sets or rolled out apps across environments, this feels lik...
Debugging Language Translations in ServiceNow There are quite a number of questions posted in community related to language translations in ServiceNow. This small article might help you for debugging how translations are configured in ServiceNow an...
Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with fields of type list, you might encounter that these in some circumstances contain an email envelope. You could add email addresses here in...
Hello, In this article, i will share some code snippets which takes care of basic date validations at the client side. 1. Selected Date cannot be less than Today function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoad...
Hello Community, Have you come across ServiceNow’s Granular Delegation and wondered what it does or how it differs from the standard delegation we’ve used for years? Standard Delegation: We all know Standard Delegation is an all-or-nothing appro...
ChatGPT Integration with ServiceNow - Latest API Guide: Overview: Recently, I was exploring the integration of ChatGPT with ServiceNow and wanted to test out the ChatGPT integration on my Personal Developer Instance (PDI). While the articles and vi...
Why this page exists The ServiceNow Community grows when knowledge flows freely: one person's solved problem becomes the next person's shortcut. That is the spirit behind everything I write. I want to help the Community grow by sharing what works in ...
Hello Community, Have you used the ServiceNow AI Agent Advisor yet? If you are not sure what it is? Simply put AI Agent Advisor analyzes operational data in your instance to identify key automation opportunities (AI Agents) to optimize your busin...
Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...
For long time I have played around as so many others with the build agent in the PDI, but for the first time it actually build a pretty need application that I have been looking. Basic requirement was, I would like a software market place for order...
LisaLatour
ServiceNow
