It goes without saying that when a new ServiceNow product is implemented (configured) or an existing one is improved / enhanced for customers, development happens on a non-production environment. The bug fixes also should be done on this environment...
Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...
Background Often in DevOps-minded organizations, promoting update sets from lower instances to the Production Environment is considered as something to be automated. As there is no such OOB facility available in ServiceNow, the following script is bu...
In Agile development within ServiceNow, visibility is key. Our team uses Agile Development and the Agile Board to manage and prioritise work - but manually keeping labels in sync with the story status became a hassle. To solve this I found this Se...
The browsers on our mobile devices have become more and more sophisticated in recent years, which is why you can do much of the same actions to them as you can on a desktop computer or notebook along with a mouse. Sometimes, therefore, you just wa...
ServiceNow flow designer version history | ServiceNow flow designer tutorial to revert the version Hi All, I hope you're doing great. One of the favorite questions I asked all the ServiceNow developers is whether you will choose a Flow designer or W...
Overview This article shows you how to hide the AI-generated Summary component from the Incident record Details tab in Service Operations Workspace. The AI-generated Summary feature is enabled by default on both the Overview and Details tabs of the I...
Overview: This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or...
The problem In older versions of the ServiceNow platform, we could define the scope name for new applications when creating them using Studio. Currently, when using App Engine Studio, the application is auto-generated, and you cannot specify a cus...
Prerequisites: 1. MIDSERVER 2. SNOWFLAKE CREDENTIALS WITH BASIC AUTHENTICATION Below are the steps to integrate with Snowflake. Step1: Download the latest JAR file from maven repository with extension JAR and download the highlighted file. Link:http...
One of the most interesting shifts is happening in the UI layer. ServiceNow is introducing what they call AI Experience (AIx) : basically a conversational front door to the platform. Instead of: Navigating modulesOpening formsClicking through records...
Installation procedure. 1. Install VS code extension – [ sn-scriptsync]. 2. Create a new folder with the name “sn-scriptsync" under Documents directory. 3. Install “ServiceNow Utils” – browser extension in Chrome or Firefox browser...
Advanced Reports with multiple Drill-Down Levels in UI Builder This article details the process of building advanced reports with multiple drill-down levels using ServiceNow's UI Builder. This allows for interactive data visualizations where users ca...
Hi Guys. As you may know, RSA 256 is the only algorithm available to sign with the JWT key. Apple using ES256 algorithm and certificate that ends with p8 that available to download from their site. If you'd like to use Apple's API services in SN and...
Security · Access Control · Agentic AI Understanding invoke_from_ai ACL in ServiceNow The invoke_from_ai ACL operation type controls whether a user has permission to invoke specific flows or flow actions via AI Agent, Now Assist, or Agent Tools....
Background Looking at the ServiceNow native processes, one can easily see that big portion of them are event-based, rather than synchronous. This is especially true for the processes which are not critical to the user experience or the ones which are...
ServiceNow’s event queues are mechanisms used to manage and process system events asynchronously. Events trigger actions based on conditions, enabling tasks such as notifications or workflows.When examining the Events [sysevent] table, you’ll notice ...
There’s a lot of talk about architecture in the agentic AI space, but let’s simplify it. ServiceNow’s direction can be thought of as a layered setup: 1. Experience Layer (AIx)This is where users interact: ChatVoiceUIEven images/screenshots It’s no lo...
A question that I see come up from time to time would be, how do you add variables to be displayed on a task using a script instead of using the slush bucket on the activity task itself within the workflow editor? Why would you want or need to do thi...
Hello Community, While working on a client project, I encountered a challenge while trying to implement the requirement of reverting from the Scheduled state to New in a Normal change request using a UI action. Seeking assistance from the community...
LisaLatour
ServiceNow
