Business elapsed time or Actual elapsed time(all timers on task_sla ) not updating automatically

[Ganesh65]

Business elapsed time or Actual elapsed time on related list of incident are not updating automatically. i need to go to task_sla table refreshed once then it starts updating whenever incident updates. 

[Peter Bodelier · Accepted solution]

Hi @Ganesh65,

Take a look at this article, to get more information around this process:

When are SLAs calculated? - Support and Troubleshooting (servicenow.com)

[Ganesh65]

"glide.sla.calculate_on_display"      this property was False