Few of emails are moving to ignored state

[SRAVANTHI NALAB]

Hello There,

Few of the emails (in response to approval) are not being processed, and the log says these are ignored as the mail body is more than the allowed limit. But those emails don't contain much of the text, just the signature of the user and SN Watermark.

What is causing this issue?

[AnveshKumar M · Accepted solution]

Hi @SRAVANTHI NALAB 

As you mentioned the mail contains user signature, does it contain any images like a logo etc.? If yes, that might be causing an issue. The images embedded in emails will be converted to base64 encoded string, which causes ServiceNow to treat it as the body of the email.

You may need to create a property with name com.glide.email.max_body_bytes and set the size as per your requirements.

Please mark my answer helpful and accept as solution if it helped you 👍✔️

[SRAVANTHI NALAB]

@AnveshKumar M Yes, the email contains images. Thanks for the quick response, I'll search for other approaches without increasing the size.