How to remove Request automatically approved for total price <= $1000 from Reqeust

AkashL722774083 · ‎08-08-2025

Whenever I create a new request for service catalog automatically it's updating the work notes . Is there a way to deactivate this. I have already tried deactivating a rule under system policy but it's not working.

Dr Atul G- LNG · ‎08-08-2025

Hi @AkashL722774083

You need to open the WF in the workflow editor:

Check out the workflow

then open Auto approve activity

and delete the set value

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · ‎08-08-2025

Hi @AkashL722774083

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715152

Resolution

Modify the activity automatic approval which sets the comments field to a certain value based on conditions.

I.e.: comments=Request automatically approved for total price <= $1000^EQ

Ref.: /workflow_ide.do?sysparm_sys_id=f4571b771308a60069feb9722244b057

If this is not the same workflow for you, you can search wf_activity_list table for any record that has Activity Definition=Set values, then search for the comment field getting updated.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AkashL722774083 · ‎08-08-2025

I found this under workflow activity but we don't have an option to deactivate , save or update this record

Dr Atul G- LNG · ‎08-08-2025

Hi @AkashL722774083

Could you please check the Flow for same.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AkashL722774083 · ‎08-08-2025

Yes , this is the default workflow attached and it's not editable when I tried to deactivate this , my original flow designer which I attached under process engine stopped working