I had a requirement to restrict all the Incidents from the members of "Group A" except the incidents assigned to "Group A".I had written a query business rule and the rule is working without any issues. But now the issue is if the user from the "Gro...
Hi. Sorry - a beginners question. In order to introduce a Business Rule to prevent closure of a RITM if there are outstanding Approval Requests, we need our ITIL agents (role = itil) to be able to set the State of an Approval Request to "No Longer R...
How to set show only active RITM records in assessment metric questions - fliter condition or reference qualifier
We have a requirement copy Incident we have OOB UI action when we have copied the same function and use this as a button It is not working at all , can some one please guide me how do i fix this ?
Hi Team Below is the code working fine for article that passed 5days on valid to, and retire articles. But I want to retire all the articles if any one of the article met the valid to date condition 5days. irrespective of state they are and version....
Hi, Create a schedule job with the below conditions, 1.It should Create Incident records, for the first time run it has to create 4 weeks of incident and2.later on for Every weekend create Incident records for Additional weeks
Hi everyone, I want to add a condition specific to run a step in a catalog item using catalog builder. When i click "add task"... ...OOTB i can set conditions totally restricted: I'll want have more possibilities in this condition. Someone have id...
I need review tasks to not get copied on a change raised using copy change option such that incorrect notifications can be avoided and review tasks wont get added to the new change at new state. I have created before insert/update BR on change task t...
Hi, How to create button on header in csm portal and once I click on that button it should be redirect to case form(Record producer).I need guidence so please help on this, It will be useful. Thanks!
We have 3 SLAs running in Brit, requirement to configure all SLAs to start when condition matches and All SLA's starting should exclude pause time.Eg. INC647466 1.SD SLA 1: INC P1-P4 Response 30M -> SD SLA 4: P2 INC Restoration 8H (tech assigned)->SL...
Hello ServiceNow Community,We are working on a requirement where we need to add a new “Confidential” checkbox to incident tickets and requests also on service operations workspace incidents and requests. When this checkbox is checked, we want the rec...
There is a search button where the short description field ends in incident record. Now, the requirement is when we click on that button, the knowledge articles that appears should be from the same domain as the incident.Example: If incident is in TO...
Couldnt able to get the Filter Breadcrumb option in Custom Table for End Users admin users view End user view i want the same for End user view , How to get this option ?
Hello everyone. I am involved in a task of calculating the difference between fields in a SCTASK as follows: the value of the reimbursement for financial loss ('reimbursement_request_amount') CANNOT BE GREATER than the value of the approved reimburse...
