get ITSM voucher
IT Service Management (ITSM) Implementation Simulator (San Diego) Do I need to complete the IT Service Management (ITSM) Implementation Simulator (San Diego) to obtain the ITSM Voucher?
Forum Posts
Offline PDI
Hi team,Kindly let us know if any issue with dev instance , i have made few customizations but its showing offline since last 7 days. Now it showing "Hmmm… can't reach this pageIt looks like the webpage at https://dev66134.service-now.com/session_ti...
UU license vs ITIL
I am currently evaluating the difference between licenses. Right now, I assign the ITIL to fulfillers but we are looking into moving to the unlimited user license. I have been unable to find any documents that explain the UU license so I came here to...
Resolved! Is there a limit to how many tasks can be opened in a Change Request?
Just curious......might have a situation come up where we might need to create potentially hundreds of tasks in a Change. Is there a limit?
Resolved! Group by Priority
How to know the count of incidents in each priority i.e., in priority - 1 or 2 or 3 or 4 or 5 separately by using background script.
Auto Populate is not working on RITM
I have used auto populate the employee location based upon the requested for filed but it is not working on the RITM and SCTASK level as it shows no data on those fields but it's working on the service portal what is the cause of this
Resolved! What is Turnstile activity in workflow? Gone through many articles but didn't get exact. Clarity can anyone please brief it
What is Turnstile activity in workflow? Gone through many articles but didn't get exact clarity can anyone please brief it..
ServiceNow patching
Hello All, When ServiceNow patches any instance, what all fields does it refer to before upgrading any functionality . fields etc?Do we have any technical article on what all it checks and best practices etc?
Can we convert a incident into sctask but not for all assignments groups only for 1 assignment group
Can we convert a incident into sctask but not for all assignments groups only for 1 assignment group
Resolved! Backgorund script
what is the background script for print the active incidents associated to the closed problem and close those incidents?
Resolved! Catalog Items Dont Show Up in Self Service Portal
Hello everyone!My client instance have a problem related to the display of catalog items on the Service Catalog portal.We have another portal for end users in which these offers are being presented correctly, however, on Self-Service - Service Catalo...
Resolved! Regular expression in client script to check value between 0 and 100
Hi,Need to write a regular expression that allows only numbers between 0 and 100 (including decimals). Used !pattern1=/^[0-9.]*$/ && !pattern2=/^(?:100(?:\.0+)?|[0-9]?[0-9](?:\.[0-9]+)?)$/ but it's not working perfectly.Any suggestions/solution.
Knowledgebase Sources
How can I modify the sources used by knowledge articles?Both standard UI and portal
Resolved! Document Viewer Displaying Blank Document
We have enabled the Document Viewer plugin on our Incident and Demand tables and when clicking the "View" button next to the attachment the preview of the document is blank with no information visible. We have also enabled Document viewer on our Prob...
Inbound action that records the email onto the respective RITM
Hi All,I’m working on the inbound action and need your assistance with the logic:I need to create an inbound action that records the email content onto the respective RITM worknotes/activities.The emails will come from "XYZ@gmail.com," and the subjec...
