Good morning Community, I need to create an inbound email action that creates and incident, and then routes it to the appropriate assignment group. I have set up the field actions(shown below), and the inbound action is working-sending all mail...
Hi, I have created a flow for creating three RITM's on one request and mapped to the respective groups but here i want to create one SCTASK for each RITM that means one RITM under one SCTASK and 2nd RITM under one SCTASK and 3rd RITM under one TASK.I...
Hi All,I have a requirement where I need to send attachments from one record to another. For example, when I create an incident from a case, I want to transfer the attachments from the case to the incident at the time of incident creation or during u...
We want to store a few lists in ServiceNow tables, which have simple data, is there some table we can extend to do this so we don't consume a custom table?List Name, Attribute 1, Attribute 2, Attribute 2, ... Attribute 10We have at least about 3 of t...
Hey Community, I am facing a weird issue in my workflow. Whenever the flow is triggered the activities after an if flow gets executed twice as I could see updates happening twice on the record. Can u help me or guide me what is happening over here? T...
I'm working on a catalog item that has a total of 3 workflowsPrimary Workflow (Approval), Workflow "A" and Workflow "B"In the Primary Workflow there is an If actionIf answer is True then use Workflow "A"If answer is False then Workflow "B"When I test...
What is the best method to use to bundle catalog items together .. like a PC and an Monitor item? So when a user selects an item all the child stuff comes along with it?
When emailing the Caller from an Incident using the email tab in the Workspace view the From address appears as my own user record instead of the Helpdesk email address in the ticket activity stream in ServiceNow. In the Classic Incident view the cor...
Hi All,Where I can find a configuration for 'Search' in Report module? Is there any way to speed searching for specific report up?
Hi All, I want to know if I move a few custom updates or developments to an update set which is already committed or completed the developments will work or not ? Thank You
Hi Community members, As per below URL, we have new feature in Tokyo for knowledge: Ability to set up 301 and 404 redirects for retired articles. https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/concept/c...
We have a customer who wants to Integrate Bomgar, Tanium, BigFix, MS teams and SSPR (password reset) Nanoheal and SolarWinds across 9 Data centres in total. Planning to propose:Windows Server 2022 Standard - Multicore/Multi CPU (4), 16GB RAM, 64-bit ...
Hello All,We have a requirement that an incident be created in instance B when a case is established in instance A from portal and assigned to a specific (XXX) group.We considered use OOB service bridge for this. So the query is now.Two plugins (SB ...
Hi Everyone, Can someone please explain me about the functionality of Manager and Exclude manager in the group form in our ServiceNow because I got the requirement similar to functionality of Manager and Exclude manager in the group.Requirement : "S...
When submitted a Change Request, the user cannot click Request Approval if the Planned Start date is prior to the current date.