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Query knowledge articles based on Qwnership groups

I am trying to retrive the list of knowledge articles owned by the support groups the logged in user is part of,but I am getting an empty result. Please correct my mistake var ka_group = gs.getUser().getMyGroups();var gr = new GlideRecord('kb_knowled...

DivyaNarayG by Tera Contributor
  • 418 Views
  • 4 replies
  • 0 helpfuls

Data in the CMDB

Hi Team, I want to know from where ServiceNow fetch the data into the cmdb tables and How. and where data stored in at data centers of ServiceNow or Organizational data centers. and I know cmdb table extends cmdb_ci table, I analyzed that both tables...

Vyanktesh08 by Tera Contributor
  • 193 Views
  • 1 replies
  • 0 helpfuls

Resolved! Restricting access to create change requests

Hello,I am looking for a way that we can remove users from the change management module who are not operating within the guidelines (leaving change requests open past the Planned end date, etc.).I have previously heard of a system where groups named ...

Date/Time field is not visible

Hi All, I am facing an issue in incident for and it is happening for only one user. The incident form showing only field label for all Date/Time fields not the value. I have highlighted the fields in yellow. Please help me out, Thanks.! @Ankur Bawisk...

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Praneeth CR by Tera Contributor
  • 991 Views
  • 13 replies
  • 1 helpfuls

Resolved! FedEx Integration (Tracking details)

Hello Everyone, Does anyone have any idea ho to proceed with FedEx Integration, whether it is rest or soap message. Please let us know if anyone did this integration.

Yogita11_ by Tera Contributor
  • 1379 Views
  • 2 replies
  • 1 helpfuls

Trigger a Business Rule to setup 2 followup events

Hello Everyone I want to trigger a notification for incident which is not closed which "Due date" is past 5 days the notification should trigger 1st time. after the again second notification should trigger after 10 days for those which are still not ...

Rakesh40 by Tera Contributor
  • 246 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to order Catalog Items from REST API Explorer?

Hi, I am trying to order a Service Catalog item using REST API Explorer. But I don't know how to set values ​​in REST API Explorer. So please let me know what value to enter in "Path parameters" and so on.   Regards, bunai

bUnAi by Giga Contributor
  • 9718 Views
  • 12 replies
  • 9 helpfuls

Concatenate two or more fields through transform map

Hello Community, There is need to concatenate 4 fields from excel sheet into field "description" while doing the transform map. How can I achieve it through script. Where Am I supposed to write the script?The fields are ISSUE_TYPE_NAMEREPORTERLAST_ED...