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What is the use of "do not select first choice" check box in the variable. what it prevents?
Forum Posts
Resolved! Service Portal - Service Status Widget is not displaying outages
I've created an Outage for a Business Service, which shows up in the Status History, but not in the Current status. Can you please tell me what I might be doing wrong?
Resolved! Coversion Change request Normal change to Stanadard change
The ability to translate Normal changes into Standard changes and Standard changes into Normal changes. Only in the New, Assess, and Authorize states should this be permitted. This should not be permitted if a change is changed to Scheduled.
On-call scherduling setup and test in Personal instance
Hi,Can anyone help me that I have created a roster in on-call scheduling and I have installed the required plugins and when I'm trying the incident ticket is not assigning to the shift member and also it is not escalating to the designated person. Pl...
Resolved! Requested item, when rejected, changes to 'not yet requested'
I'm creating a subflow that runs a manager approval in flow designer. I've created a test flow that triggers from a test form and then runs the subflow. Everything works fine when I run it through and the manager approves the request. The requeste...
ServiceNow to AWS s3 Attachment Post Script
Hello. I want to send attachments from ServiceNow incident_task to an AWS S3 server provided by a third-party software. I managed to upload something and received a 201 status code. However, when downloading the file from S3, the file structure is co...
Resolved! How to ignore the false variable value from the email script notification
Hi All, We have an existing script to show the RITM variables in the notification. However, its also showing the variables with false values. Can you suggest how to hide the false variable value from the below script. template.print("<p></p>Requested...
Resolved! Delete Emails in a "Ready" state from the Sys_Email Table
I'm trying to delete all outbox emails with a ready state. I want to do some testing with a few users without it sending everyone in the company emails since this was a clone from PRD. Any assistance would be greatly appreciated. I tried to via Ta...
how to auto populating category and subcategory based on the CI class?
populating category and subcategory based on the CI#incident
Need to add few more fields under secondary fields in the simple list widget
Need to add few more fields under secondary fields in the simple list widgetExample:NumberAssignment groupShort descriptionPlease let me know how to do. Thanks in Advance
How to call email script from business rule event
Hi,I have to send a notification to one specific group when the seating type changes of the user from SC tasks.And I want to capture task details in notification but I have configured notification in the sys_user table and I am triggering this from t...
Resolved! Query regarding Compose Email
Is there a way to add Reply to field in the Compose Email page below?
Resolved! Pulling a field through from another table into a Notification email
Hello,How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Change Request (change_request table) and put them in an approval email template (sysapprov...
I want an ITIL user to be able to send their own automatic email
Hi,the request is that, the call center team's manager wants to send Out Of Office emails whenever their team is on holiday. So whenever an incident is assigned to the call center team when they're on holiday, an OOO email needs to be sent to the req...
Unable to restrict a list collector field up to 10 values in onchange client script
Hi Team, Please find my below use case.Case 1: group_field_type == updated In case there are >11 members, these members are displayed in the field and more can be added, up to 10.If user tries to populate 11th member, a pop-up error message is shown:...
