Business rule for closing tickets

[jherrell]

I need to create a business rule that auto closes tickets based on specific short descriptions.  I am currently running the following rule. I want this rule to Automatically close with no interaction from our technicians.

Every time the rule runs it takes action on all of the fields except for. changing the state to a Closed state.  I have the rule auto assigning to one of our managers.  I have removed his name from that field.  Is there a script I can add to this rule to force the Incidents to auto close?

[puneetgoels1]

These should be done after update and add a condition active = true. So only open cases are updated

[jherrell]

When I swapped to "After" update the rule did not process automatically.

[puneetgoels1]

did you add the condition active = true as well?

[jherrell]

Will this process the rule automatically with no action needed?  Pretty much is what we are doing is this.  We have an inbound action rule that creates incidents based off of emails service now receives.  There is a series of emails that is sent from one of our servers that we are wanting to track within service now.  No action is needed if the system sends out an email stating that everything was successful.  so what I am trying to do is the following.

 - Email received from the system.  Auto fills the short description and user.

 - Business rule detects a new ticket has been created with [Success] in the short description and assigns Category, Assignment Group, Assigned to, and I want it to "Close" automatically with no input from one of our technicians. 

These are the only incidents that get created with [Success] in the short description.