business rule not running after inbound action

[cflloyd1]

I have an inbound action that adds a work note to my incident containing the email content when the subject of the email contains "work note added". I can confirm that this works. I also have a business rule that runs when my incident gets a work note. Technically, the business rule runs on the sys_journal_field table when the journal record gets added. The business rule runs correctly when a work note gets added manually to the incident form. The problem is when the incident gets the work note generated by the inbound action, the business rule is ignored. I think it may have something to do with the fact that both the inbound action and business rule are running at the same time. Any ideas?

[Mike Patel]

Can you share business rule screenshot.

[cflloyd1 · Accepted solution]

I found the problem. It was pretty obvious. The condition on the business rule contained "gs.getSession().isInteractive()" which looks for a transaction generated from a user session. The inbound action doesn't meet that condition.

[Mike Patel]

Yap, That's what I wanted to check on screenshot.