Business rule to link incident with problem

[akshay707]

Hi,

 I have created an after business rule that will automatically create a problem record once new INC is created with priority-new. Some of the details for problem record are taken itself from the same INC record.

The issue here is.How should i get this problem record getting linked with the incident automatically(getting problem "number" into "problem_id" field of incident form.I have tried the following script.Please let me know if I am missing any point.or what piece of code should I add to get this requirement done.

(function executeRule(current, previous /*null when async*/) {

var prbgr = new GlideRecord("problem");
prbgr.initialize();
prbgr.short_description = current.short_description;
prbgr.description = current.description;
prbgr.insert();
gs.addInfoMessage("New Problem created with number :" + prbgr.number);

})(current, previous);

[Pooja Devkar]

Hello,

User after insert business rule:

(function executeRule(current, previous /*null when async*/) {

                 var pb = new GlideRecord("problem");
                 pb.initialize();

                 pb.description = current.description;// to copy
                 current.problem_id = pb.insert();
                 current.update();
                 gs.addInfoMessage("New Problem created with number :" + pb.number);

})(current, previous);

Please mark helpful pr correct if it useful.

Thanks & Regards,

Pooja Devkar

[samratgangu]

Is this line current.problem_id = prbgr.insert(); setting the value of problem_id field on INC form? Someone tried?

It's not working for me. 

[samratg]

Is this line current.problem_id = grPrb.insert(); setting the value of problem_id field on INC form? Someone tried?It 's not working for me.

I tried current.problem_id = grPrb.sys_id; as well. But none is setting.