Caller's Configuration Item

[AB5]

Hello all,

When registering new incident, I choose Joe Employee as a caller. Now, when I choose configuration item (magnifing glass) I would like to get a list of Joe's CI, not all CI in cmdb. Can you please tell me how can I set it?

In Configuration Management application i choose one example computer record (*JEMPLOYEE-IBM - that's demo data) and set Joe as a person:

* assigned to
* managed by
* owned by ...

any of these values didn't make CI list narrowed to Joe's computer when I register new incident.

How can I set it?

AB

[kcaldwell]

http://wiki.service-now.com/index.php?title=Reference_Qualifiers

[AB5]

Thank you 🙂

That's what I need !

AB.

[Ivan Martez]

I had a customer ask the same question,so I created a UI Macro for this. I needed to do 2 things.

1. Create the UI Macro ( I used the incident table for my example)

Name: user_show_ci

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:evaluate var="jvar_guid" expression="Packages.com.glide.util.Guid.generate(this);" />
<j:set var="jvar_n" value="show_assets_${jvar_guid}:${ref}"/>
<g:reference_decoration id="${jvar_n}" field="${ref}"
  onclick="showRelatedCI('${ref}'); "
  title="${gs.getMessage('Show related assets')}" image="images/icons/product.gifx"/>

<script>
// show related list
function showRelatedCI(reference) {
   var s = reference.split('.');
   var referenceField = s[1];
   var v = g_form.getValue(referenceField);
   var w = new GlideDialogWindow('show_list');
   w.setTitle("Related Assets");
   w.setPreference('table', 'cmdb_ci_list');
   w.setPreference('sysparm_view', 'default');
   var query = 'assigned_to=' + v;
   w.setPreference('sysparm_query', query);
   w.render();
}

</script>
</j:jelly>

2. I had to update the dictionary entry on the Caller field (caller_id). to add the following attribute, ref_contributions=user_show_ci

If the attribute field on the dictionary entry already has a "ref_contributions" you just need to separate them with a semi-colon (ref_contributions=user_show_incidents; user_show_ci).

[josephd01]

Very helpful. thank you very much. My coding is not great and I searched far and wide until I found this.