Customer has three types of Incidents: Service Desk, Standard, and Major. They currently have 32 choices for Category, so to make that more manageable, they'd like some of the categories to show for Standard or Major, but not Service Desk, some just for Service Desk, and some for all three. I know I can manage this with a Client Script and g_form.addOption() and g_form.removeOption() but with so many choices, that's going to be a very unpleasant CS to create, and more importantly, to maintain going forward as Categories change. So, I'm wondering if I can do this with dependent values. I could make Category dependent on 'Incident Process Type', but that doesn't help if I can only supply one value for the dependency, since a Category could be correct for 1, 2 or 3 Incident types.
I've tried doing a comma-separated list, a semi-colon separated list, and the 'or' operator (||) all to no avail.
Am I trying to do the impossible?
