Can format be added to Additional comments and Worknotes fields

rajasekharteja
Tera Guru

Hello All,

Can below format be added to Additional Comments and worknotes fields and currently the journal field is allowing + 8000 characters can this be changed?

 

rajasekharteja_0-1671111206427.png

 

1 ACCEPTED SOLUTION

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @rajasekharteja ,

 

I don't think it is possible using OOB additional comment field. You can try a workaround by creating custom HTML field and then copy the content from that HTML field into additional comments.


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

View solution in original post

2 REPLIES 2

Oliver Stammler
Giga Guru

Hey @rajasekharteja,

I am afraid that this is not possible.
Nevertheless you can use HTML formating in journal fields - here is a corresponding blog entry by a ServiceNow employee: LINK

In addition, here are some additional information in the official ServiceNow Docs: Render journal field entries as HTML

Hope this helps, even though it is not able to solve your initial question.

If i was able to help you or even better to solve your query then please mark my comment Helpful and/or Correct.

Thanks and best regards

Oli

 

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @rajasekharteja ,

 

I don't think it is possible using OOB additional comment field. You can try a workaround by creating custom HTML field and then copy the content from that HTML field into additional comments.


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy