Can format be added to Additional comments and Worknotes fields

[rajasekharteja]

Hello All,

Can below format be added to Additional Comments and worknotes fields and currently the journal field is allowing + 8000 characters can this be changed?

[Oliver Stammler]

Hey @rajasekharteja,

I am afraid that this is not possible.
Nevertheless you can use HTML formating in journal fields - here is a corresponding blog entry by a ServiceNow employee: LINK

In addition, here are some additional information in the official ServiceNow Docs: Render journal field entries as HTML

Hope this helps, even though it is not able to solve your initial question.

If i was able to help you or even better to solve your query then please mark my comment Helpful and/or Correct.

Thanks and best regards

Oli

[Gunjan Kiratkar · Accepted solution]

Hi @rajasekharteja ,

I don't think it is possible using OOB additional comment field. You can try a workaround by creating custom HTML field and then copy the content from that HTML field into additional comments.