Can I have a catalogue item that opens other catalogue items?

[Andrew Meza]

Hello Community,

I have a bunch of application request forms for 15+ applications used across the organization. Each application has its own catalogue item for people to submit.

Is there a way I can make a new catalogue item and when certain things are selected it can open ANOTHER catalogue item. 

For Example, I would want a catalogue item that ask them what applications are they looking for? Have a drop down, and when they select "Application A" it will open the "Application A" catalogue item that's already created. I would want them to be able to multi select so that it'll just open the dedicated form for them to request access. I want a centralized one stop shop.

[Brad Bowman]

Sounds like an Order Guide will suite this need.

https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/service-catalog-managemen... 

[Vanderlei]

Hi @Andrew Meza,

You can try to create an order guide with all the catalog items, and show one or more items based on conditions.

Example:

You can create an order guide with the question "What system do you want to access?"(Oracle, SAP), and make a rule-based configuration to show a catalog item based on the choice.

You can see the functionality of this OOTB Order Guide "New Hire(6690750f4f7b4200086eeed18110c761)" on any PDI.

Useful Links: 

Order guides (servicenow.com)

Create an order guide (servicenow.com)

Create an order guide rule to add a catalog item (servicenow.com)

Create an order guide variable (servicenow.com)

[AndersBGS]

Hi @Andrew Meza 

Either an order guide as others have suggested will suite your needs or you should/could correlate all the different catalog items into one - then you can also minimize the amount of catalog items you have. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders