Can someone please share their experience, challenges faced and how you came over it while implementing ServiceNow for a client ?

shubhankar1
Kilo Contributor

Can someone please share their experience, challenges faced and how you came over it while implementing ServiceNow for a client ?

5 REPLIES 5

Karthik Reddy T
Kilo Sage

Hello Subhankar Kumar,



Top 4 challenges organizations have when implementing and building out ServiceNow | LinkedIn




What are our roles after upgrade till stability ???



* you should be completely proactive and be in touch with hi support for any queries or issues.



How we raise the upgrade request??



* 3 days prior to the upgrade we need to place the upgrade request in servicenow hi support and schedule it based on ur convenience,



Steps to follow once it is upgraded for monitoring the log??



* first you shld upgrade dev and test if u have and then capture all the fixes in the update set which will help you for production.



Whom do we seek to escalate any concerns or issues to resolve them??



* hi support : hi.service-now.com


Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

Hello Subhankar Kumar,



May i know the status of this thread?



Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.



How To Mark Answers Correct From Community Inbox


Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

Hello Subhankar Kumar,



May i know the status of this thread?



Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.



How To Mark Answers Correct From Community Inbox


Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

Hello Subhankar Kumar,




May i know the status of this thread?


Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.



How To Mark Answers Correct From Community Inbox


Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.