Hi Team,We are using OOB Jira integration that works bidirectionally when we are creating any story in rm_story table and Jira side. We don't have any issue with Story issue type. However, We do have other issue type like Bug, Task and incident (cust...
Hi,I want to add a menu in the Unified Menus on the UI banner. I created a menu with this config but it does not directly open the page I want to show but it shows modules under it. However, I want it to open a UI page when clicked avoiding multiple ...
Hi Everyone, Currently, I'm running the ATF's on every week Monday. I need automate to run the ATF's on every MONDAY automictically without Developer involvement. How to achieve this? Is there any possibility. Thanks,Rajesh
Hello Team , For below Task do we need New Plugin to be installed ? or How it will ...Can someone Please guide me for the same ? Replace all Microsoft Azure AD flows with New Microsoft AZure AD Spoke as old spoke depricated by Servicenow
Hello!I am working to setting a business rule that checks on update when a field is set to a specific subcategory, it will process a business rule to change the incident state, set the resolution code, set the resolution notes, and add time worked to...
Hello Community, We have many Service Request workflows that have multiple approvals.How can I create a report to see how long an approval 'sat' with each approver?Thank you,Rachel
We're using the OOB Change workflow and the CAB Workbench. We have a weekly scheduled CAB meeting for Normal and Standard changes. Currently, for Emergency changes, we have meetings that are scheduled ad hoc outside of the CAB Workbench. The Chang...
Hi All,To add a new location in cmn_location table, I have a mrvs where when user selects a location type say Region or country, then State should present in below parent field.Similarly when user selects City in location type, parent field should po...
Hello,I have some groups that have specific ITIL roles like sn_incident_read and sn_incident_write who I also want to access Service Operation Workspace. However, I'm unable to find the correct roles to assign except "itil" to gain access to this wor...
We are trying to configure the footer in sailpoint service catalog on servicenow, but we are having some issues with the lenght, the page is assuming a big part of the screen with the footer like the print How can i decrease this footer in servicenow...
For this customer, there is occasionally an approval at the Assess stage. When this happens, it gets approved, then generates the Approval at the 'Authorize' stage, but then that approval immediately switches to 'No longer required'. If I run a CR th...
Hi Everyone, I have a requirement where I want to change Drop/Down Choices in the SOW Incident Form1, I want to change "Create Change Request" to "Create Request" and if the user clicks on "Create Request" it should take them to the request form 2, S...
Hi team , I need to create 300 variables for a catalog item , is there any way to create them through script or transform map.
Create UI action to restart cancelled/rejected Requested ItemName: RestartAvailable when state = Closed Skipped or Closed IncompleteRequires role Catalog AdminIf Parent REQ is closed, mark as active and set state to Pending Approval. Restart workflow...
Good People,I need a report that will list all assignment groups that are being used on the On-Schedule. So I need to know for example out of my 250 assignment groups how many have an On-schedule defined.Just a note I am on ITSM standard, washington ...
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