Can't copy from a read only field

[Max C1]

Our non admin itil users receive an error when they try to copy information from the long description field. I don't understand why it won't allow them to copy info from the field. I figured possbily the acl rule to write was involved. 

Anyone able to help?

Below are some screenshots.

[Allen Andreas · Accepted solution]

Well did it work with you disabled it?

I think that's the goal of data policy, it's like an even more insane level of ACL.

I would re-do the setup with just ACL as read-only for that specific field or however you had it setup. Any particular reason you did data policy? Usually that's done for encryption or something strong like that. So that's why you wouldn't be able to copy/paste it, etc.

Please mark my reply as Correct, if applicable and any other reply as Helpful.

Thanks!

[Max C1]

I did delete the data policy and create and ACL to perform the same result. It seems so far to not cause the same error. 

Data policy came to mind first, since I was thinking "data policy over ui policy". 

thanks for the help!