can we add the dynamic recipients in the email client template...Could you please help me out as i am new in servicenow

[Nikita Gupta1]

can we add the dynamic recipients in the email client template...Could you please help me out as i am new in servicenow

[Community Alums]

Hi @Nikita Gupta ,

You can do this with an email client Template from System Policy> Email> Client Templates.

You can dot-walk to your email field through any field on the form. Example from Customer Service:

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Nikita Gupta1]

Hi Sandeep,

Actually i want to send the emails to all the users which is under the company ..Company is the field that is present on the incident form.Please help me in this how can i achieve this.

[Jaspal Singh]

You need to edit the Email Client>>Email Client Templates & then add required recipients by simplying filtering the table & add then opening the record & then passing field names directly.

In case you wish to include users not on the form you can follow 

https://community.servicenow.com/community?id=community_question&sys_id=1538e85bdb26a0d07d3e02d5ca96...

https://community.servicenow.com/community?id=community_question&sys_id=b103c411dbca9450f21f5583ca96...

[Nikita Gupta1]

Hi Jaspal,

Actually i want to send the emails to all the users which is under the company ..Company is the field that is present on the incident form.Please help me in this how can i achieve this.