populate short description in RITM based on field on catalog form and should update short description in that particular RITM only
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05-11-2022 10:52 PM
how to populate short description in RITM based on field on catalog form and should update short description in that particular RITM only
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05-11-2022 10:54 PM
Hi,
field of catalog form? are you saying a variable on your catalog item?
if yes then you can use workflow run script which is running on your catalog item
current.short_description = current.variables.variableName;
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-11-2022 11:06 PM
but it is updating for every RITM
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05-11-2022 11:12 PM
i used before BR,insert
current.short_description=current.short_description+" and application name is:"+current.variables.application.getDisplayValue();
this is updating for every RITM but it should update for only this particular RITM
please help me out,
THANKS in advance

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05-11-2022 11:29 PM
You need to add Condition in the Condition tab.
Item | is | ABC
where ABC is your catalog item
Since, you do not have any condition added it works for all requests submitted.