populate short description in RITM based on field on catalog form and should update short description in that particular RITM only

Sreelekha1
Kilo Contributor

how to populate short description in RITM based on field on catalog form and should update short  description in that particular RITM only 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

field of catalog form? are you saying a variable on your catalog item?

if yes then you can use workflow run script which is running on your catalog item

current.short_description = current.variables.variableName;

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Sreelekha1
Kilo Contributor

but it is updating for every RITM

 

Sreelekha1
Kilo Contributor

i used before BR,insert

 

current.short_description=current.short_description+"  and application name is:"+current.variables.application.getDisplayValue();

 

this is updating for every RITM but it should update for only this particular RITM

please help me out,

THANKS in advance

You need to add Condition in the Condition tab.

Item | is | ABC

where ABC is your catalog item

Since, you do not have any condition added it works for all requests submitted.