@VishakhaShi
Yes, ServiceNow ITSM can support creating tickets via mobile communication channels like QR code scanning, though it is not a native out-of-the-box feature — you can absolutely implement it using platform capabilities.
Here's a example of how you can use a QR code to open a catalog item form with pre-filled variables in ServiceNow via the Service Portal.
USE CASE: Let's say you want to report a printer issue. You have a catalog item with printer_id andissue_type Variable.You want to Place a QR code on each printer When scanned, it opens the ServiceNow form with that printer's ID already filled in.
Step 1: Build the Service Portal URL and
Step 2: Generate the QR Code.
finally, Paste the generated URL from Step 1.
TEST: Scan the QR code with a mobile device or camera. and It will open the ServiceNow Service Portal form with fields pre-filled.
