Can we customize the Predictive Intelligence (PI) Reccomendation on SOW?

Marie Akahane
Tera Contributor

‎06-10-2025 09:42 PM

Hi, all.
Regarding the Predictive Intelligence (PI) Similarity Solution, I was able to display the PI Similarity "Incident" recommendation on Agent Assisnt in SOW.

MarieAkahane_2-1749616648389.png

 

As a next step, I want to show more then one PI recommendations and add the filter to this PI recommendation (e.g. Filtering by "Service" or "Requestor"). Is there any way to achive this requirment?
If I change the Limit value and add the Filter Configurations of Agent Assist's Table Configuration, will it work?

MarieAkahane_1-1749616303200.png

If anyone knows how to customize, please let me know.

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2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

‎06-10-2025 10:06 PM - edited ‎06-10-2025 10:06 PM

Hello @Marie Akahane,

 

Yes, you can customize Predictive Intelligence (PI) recommendations on ServiceNow's Statement of Work (SOW) using the Now Assist context menu. This allows you to integrate PI predictions into the SOW process and tailor the recommendations to specific needs. 
How to customize PI recommendations on SOW:
  1. 1. Configure Now Assist context menu:
    This menu provides access to PI predictions and allows you to customize how they are displayed and used. 
  2. 2. Create Now Assist context menu configurations:
    Define the specific PI solutions and recommendations that should be available within the SOW process. 
  3. 3. Utilize Now Assist context menu for custom skill deployment:
    You can integrate custom skills into the Now Assist menu, which can be used to create more specific and tailored recommendations for SOW tasks. 
  4. 4. Consider different tables:
    You can train your PI models on various tables, like Incident, Request, etc., to predict different aspects of the SOW, such as assignment groups or similar intent. 
  5. 5. Test and monitor predictions:
    After creating and training your models, you can call the PI API to make predictions and gauge the performance of the solution, adjusting as needed. 
By customizing the Now Assist context menu and utilizing various PI solutions, you can effectively tailor recommendations to the specific needs of your SOW process. 

OR refer to the below link:
https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/workspace/ta...

 

If this is helpful, please hit the thumbs button and accept the correct solution by referring to this solution in future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

Marie Akahane
Tera Contributor
In response to Abbas_5

‎06-11-2025 01:38 AM

Hello @Abbas_5 
Thank you for the solution.
I understand that I need to customize the Now Assist context menu to meet my requirments.
It would be nice to have a manual or knowledge on how to customize the Now Assist context menu, but doesn't that exist?
Please let me know if you know anything about this.

Regards,
Marie Akahane

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