Can we edit a notification using system property without using mail script ?

1_DipikaD
Kilo Sage

Hi All,

I want to make some changes in context of a notification . Few email scripts are used in that notification . Changes like rename the email address name and footer message like Thank You etc. . So can we make these kind of changes via system property with out hard coding in mail script .

 

Thank You

9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @1_DipikaD 

How have these been configured? I’m sure it’s either via an email template or a script. But if you put them in a system property, you’ll still need to change the email script to call that property.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Yes, email template is used in it . You are correct also need call that system property in email script.

Yes, so in short, you need to make change in the script and also maintain the property, overhead 😞

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Chaitanya ILCR
Kilo Patron

Hi @1_DipikaD ,

 

yes you can use the properties

it'll be beneficial if you have many related notifications and you want to control the behavior through properties

(and it's a good design too)

good idea if you want admins to maintain this without help of developers

 

if it just one or 2 place where you are referring this property not so much useful (but still you can use it)

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya