Can we edit a notification using system property without using mail script ?
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06-12-2025 05:51 AM
Hi All,
I want to make some changes in context of a notification . Few email scripts are used in that notification . Changes like rename the email address name and footer message like Thank You etc. . So can we make these kind of changes via system property with out hard coding in mail script .
Thank You
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06-12-2025 05:54 AM
Hi @1_DipikaD
How have these been configured? I’m sure it’s either via an email template or a script. But if you put them in a system property, you’ll still need to change the email script to call that property.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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06-12-2025 06:18 AM
Yes, email template is used in it . You are correct also need call that system property in email script.
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06-12-2025 06:19 AM
Yes, so in short, you need to make change in the script and also maintain the property, overhead 😞
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-12-2025 06:21 AM
Hi @1_DipikaD ,
yes you can use the properties
it'll be beneficial if you have many related notifications and you want to control the behavior through properties
(and it's a good design too)
good idea if you want admins to maintain this without help of developers
if it just one or 2 place where you are referring this property not so much useful (but still you can use it)
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya