Can we send email notification to a user whose ID doesn't exist in servicenow/USER AD

[damini2]

Hi All,

In one of our customer account we have a user who needs all the servicenow notifications asociated with the req/change/inc/knowledge those are raised/assigned should route to his another email ID.

We have tried to implement the above scenario through creating another channel on 'my notification preferences' but we are failed to do so.

please suggest us another way to successfully implement the scenario.

Regards,
Damini Tyagi

[Jaspal Singh]

Yes Damini you can.

If the profile exists in User table a corresponding entry in Notification Device (cmn_notif_device) will be created with Email for the User. You can then use to send mails to required user. 

[Jaspal Singh]

Consider an example of Watchlist field. You can enter any email address & system sends a mail. 

[Chuck Tomasi]

You can always send the mail directly to the email address. e.g. Even thought chuck.tomasi@servicenow.com isn't on your instance, you can use that as the To, Cc, or Bcc address.

[Pratiksha Kalam]

Hello,

You can add external EmailID in notification. It will always send notification to that email.

If answer is helpful please mark correct!

Thanks,

Pratiksha