Hey SNC,I know there are a bunch of open articles about the topic in the community, so I decided to put up an article with my solution of this.The case was: we needed to present the Resolution SLA elapsed percentage (time between start and end, minus...
when a catalog item request is submitted a notification will be triggered to the requestor. We have a field where the requestor can enter multiple email id's as shown in snippet. Now we need to send notification to all the mentioned email id's includ...
Hello community, The role snc_internal is assigned to inactive user automatically. Even if we remove the role manually it getting assigned automatically back to user. What could be issue here..? Thank you
Hi, I have two custom table, table1 and table2 . Table 2 is child of table1.I have a ui action "Fill Form" on table 1 on clicking of which i want a new record to be inserted in table 2 .But it is also creating a new record in table 1 which i don't wa...
Hi! I'm struggling to setup our Sharepoint Spoke in ServiceNow. One of the first steps is actually to "Create a self-signed ceertificate" which I did and that works fine. The second step however is to use one of the files, the .PFX file, to create a ...
Hi I have to make comments mandatory while approval request is rejetced and added comments should be added in approval record. Here my approval info widget code: HTML: <div ng-if="c.data.isValid" class="panel panel-{{::c.options.color}} b"> <div ...
Hi we are not implementing sending emails via Servicenow in my organization. We are everytime using Outlook to send an update to the caller or user. What can be the hardships if we migrate to servicenow from Outlook ? I know it's not so technical but...
Hello, I have to create a workflow for adding user to group or remove user from group automatically after approving RITM and task will create after adding the user to group or remove from group, Based on selection of Add or Remove choice list in the...
Hi all, I'm trying to figure out how to generate an email notification from a Catalog Task Approval. The screenshot showing the trigger I'm using isn't working. Approval for > Catalog Task > Request Item > Item is what I'm dot-walking to for the tirg...
I am trying to develop a report to calculate the sum of a field which is created as a string field. When I tried to create a report it doesn't give me an option to select this field. IS there any other way to accomplish this?
Hi Guys, I have impersonated a user and went to My Profile module and clicked on New of Delegates tab to add another user to delegate as the user I impersonated is going for vacation. I checked this in UAT instance but approvals are not getting trigg...
I am working on a incident Servicenow-Servicenow ebonding. When i am trying to send the attachment from one instance to other i am getting error in the resonse code-"{"error":{"detail":null,"message":"Missing parameter: table_name"},"status":"failure...
Hi All, I am creating records dynamically in alm_asset table via run script activity in workflow. Whenever a record is created i need to set unique value to both "Asset Tag" field and "Serial Number" field. Can anyone help how can we achieve this wit...
Is there any way to create some variables in two columns wide and some 1column wide in same variable set. For example if we have 10 variables in one variable set. I want 6 of them layout should be 2 columns wide, alternative side and 4 will 1 column...
So I have a employee who forwarded an email to the Service Desk that created an Incident. The only problem was that PIP was contained within the email. So, that email was included in the activity stream The technician assigned to the ticket gets an...