Hello All, On our Incident form, I can currently 'Create Story' using UI Action button (see code). var story = new GlideRecord("rm_story");story.short_description = current.short_description;story.description = current.description;story.priority = 4;...
Hi. Is it possible / feasible to have many Request approvals completed only via email responses (i.e. the 'click here to approve' link) without the approver having a licence of any sort? I know we could use the Business Stakeholder licence, but there...
Hi All,I was wondering if there is an easier way to create generic report templates for other departments to use within the IT organization. For example, we always get asked the question, can you please run a report for me for the last 12 months of...
I've been using Ansible with a PDI to test creation and manipulation of change_requests. I'm using the servicenow.itsm Ansible collection. https://github.com/ansible-collections/servicenow.itsm While I can set a primary cmdb configuration item (cmdb_...
Hi All, I've searched this forum a lot & was not able to find an additional solution. I am hoping that someone can help me with a code for an onSubmit client script. Originally my task to make the additional comments mandatory based on a change to t...
Hi, I'm Facing a weird situation, where I need to make a list collector variable (which is part of variable set) to read-only in ritm and task. But for some reason I'm not able to make it read-only in RITM. In task I have made it. I have tried using ...
Hi everyone,I have a true/false checkbox on my SCTASK and INC forms. When this checkbox is selected, or set to true, I have a notification configured to send an email to a group of people.However, every time the record is updated, the email notificat...
I'm trying to make a filter that will show all worker provisioning requests created that have a hire date less than 10 days before it was submitted to locate short notice worker provisioning requests. This is the filter I have so far: My problem is l...
Hi all!I apologize if this is posted in the incorrect forum.I need to translate some Help Text from a Service Catalog Item's Variables manually (not by "Request Translations" from Maintain Items). I know I need a new record on the TRT table, but I'm...
Hello All! I just chunked a large (~200 steps) Flow Designer workflow down into smaller pieces using subflows. However, I'm having a problem with the subflows. Before it was chunked down (when it was one big workflow) there was a point where it sa...
Hi,I want to create a few email notifications for expiring "valid to" dates of Knowledge Base Articles.How can I do this? I have tried to do this with a simple notification + condition, but it does not work.It seems that I need to create something li...
Hi Team, I have requirement to exclude Saturday and Sunday for normal change Planned start date note: "working days" means Mon-Friday (excluding weekends). We want requesters to at least submit their changes with the following notice. It should apply...
I have a user registration form in that I mentioned email id as my mandatory field. say I am entering the user details with email Id. so for that I wanted to use a client script or glideAjax which will be used for restricting of entering the same ema...
Hi All,I have to write a script for inbound email action if subject contains 3 key words like xyz, abc & pqr then the ticket will assign to the particular group. Can anyone please let me know how to do this ? Thanks
Hi All, When ever in production instance newly record created or updated extisting record in ( user table or group table ) it should be copied in lower instance Which mean replica of data when new record created or existing record got updated those...
