Hello,We are in the process of implementing Major Incident Management and have a question about the Post Incident Review Report. Are the reports stored in one location or table in ServiceNow or do you have to look at each individual major incident t...
Hi Team, Can you please help.When i enter a keyword to search on our seach bar in the portal homepage, search results show duplicate results of the same catalog item. Mostly the same catalog item is shown twice or in some cases even thrice. See attac...
I have a new LDAP setup and the managers have never correctly loaded in. One of our folks noticed that the incoming 'manager' field was being truncated...so he increased the default char size of the ldap_import table manager field to 160. Manager i...
Hello guysI want to get all custom configurations linked to the ITMS product, like for the incident table or problems and other. I can retrieve from a table give for example the incident script client but I can't find a way to retrieve at the same ti...
Hi All, Requirement : A notification needs to be triggered when ever a automation case gets created, this table is a custom table which extends the task table and it should be below format.Dear Requestor,Your Case has been opened: <Automation number>...
I have added a user who does not have itil role to the watch list of an incident. But, that user is not seeing that incident. Its not visible to him. Here is what I am reading in servicenow documents. "Users who do not have the itil role can view inc...
Hi How to share the end point to third party application to create a ticket in our instance as of now I have share using oob rest API explorer and header as POSThttps://xxxxxxxxxx.com/api/now/table/sn_customerservice_case is this fine or any standar...
Hi All,I have created a scoped app called Automation and created a table called Automation Cases. For the scoped app, I have created a new portal as well, In the header I'm using the OOB My requests Menu Item like below.Currently, it shows the incide...
Hi All,I want to fetch the current record which is newly created means Abc but in logs i am getting Xyz. Kindly help me. Script in email script :var compname = new GlideAggregate('u_teststar');compname.addEncodedQuery('sys_created_onONToday@javascrip...
I have a requirement to generate an Email Notification via an event queue. in my case the incident contains two attachments but I need to pass only one attachment to the gs.eventqueue method. Can someone tell me if there is a way to achieve this? the...
Hello,We have a requirement to on the customize table where we have created 3 fields and these 3 fields should have read and write access for role "itil".For this we have created simple read and write operation ACL for the required table and the give...
Hi Folks,I have a requirement of adding a new field on the change request form called "Sub Subcategory".We already have "Category" and "Subcategory" fields on the change form and subcategory is dependent on category. This is OOB functionality.Now thi...
What is the difference between batch update sets and merge update sets and what exactly batch update set will do and what merge update set will do? Can anyone explain in simple words
I have update my email properties to enable both outgoing and incoming emails on my developer instance, however only outgoing emails appear to be working. I have sent in a new email into my developer email address devxxxx@servicenowdevelopers.com a...
Hello. We have a search bar on our company's portal. It works globally, so it shows you results about catalog items in all categories available. You can see it below: However we want the search bar to work locally. For example, if the user selects C...
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