Can someone please help me regarding this query? how to create an Incident (Monthly) Month End CSAT Survey report as follows: Percentage By month of each questions answered of the overall surveys received
Hi, For tickets (either incidents or catalog tasks (we call them requests)) is there a date field on the ticket that is set when it is assigned to an employee user id, re: assignee? There are two ‘open’ date fields, for both types of tickets. The...
Hello, I am trying to create a flow that can automatically export incident records to excel and then automatically add the excel to catalog request. Could you please help me if you have any idea or document?
One of our clients needs to have a report created that would show them the time taken to complete an INC after it was assigned to an ITIL User. Their SLA Definitions for resolution calculate the entire lifecycle of the INC from the time it was opened...
I have a requirement like this , whenever we add anything ok work notes/additional comments that should be appear on RITM along with comment i need short description of the sc_task like this lets consider Short description : Testing comment on work n...
I need to create a read only role to be utilized by various departments in my company to allow them to view all data in Incident, Problem, and Change. The role has been created and I have added it to the ACL's for Incident with a read operation. As a...
Hi Everyone, I dont know y one of the user in my prod instance is getting inactive and locked out after every LDAP run on daily basics.i have tired making him active and removed the check in from lock out but again in sometime he gets locked out.he i...
Hello, Could anyone please let me know if group by view is possible in service portal? Thanks & Regards, Sunita
in a catalog client script , I am able to hide a filed using g_form.setVisble('requested_by',false); But I want to use g_form.setDisplay('requested_by',false); so that the space will be used for other field.
Hi All, When I am clicking on the 'Copy Change' ui action, its redirected to the a new change form with some field values. I want to show a message when the new change form shows. I have tried to add the gs.addInfoMessage("your message here"); in the...
Hi All, I have a requirement that need "Assigned to me " button on the incident form , this button should only display to users those who belongs to selected assignment group mentioned below Assignment group field in incident record. Means when selec...
Hello Experts, My requirement is to run a scheduler to check for new users in every 4 hours and if found, create new joining requests automatically for the user. Please let me know the feasible procedure for this. Thanks, Satanik
I have a model that would run on the incident table and when the use clicks this modal it woul dchange the incident state and add a comment as to why its being changed CLIENT c.onOpen = function() { //ask the user for a string ...
There was an error with the partial preview API. in integrationhub. Any Suggestion?
Hi, I am looking to create a report where I can see the feedback submitted from the Survey in the ServiceNow tickets. Need help with the report conditions that can help me see the survey feedback. I tried to see some of the OOB reporting on surveys b...
