Hi, I have a requirement. Kindly help. Cancelling a change requires users to have all tasks closed before the change can cancel. This creates a ton of extra work on the requestor to track these down manually and have other users close them. Add a con...
I have added a default filter in the slushbucket of problem form through list control. To overcome end users changing the filter I want to make the filter read-only/ hide .. how can I achieve this?
Team, I am working on Software Asset Management (SAM) Simulator (San Diego) simulator - i am unable to complete the task 1. please help Grant the sam_admin role to your user account - which user account we need to assing the sam_admin role. please ...
Hi there,What do other companies do in the unlikely event of a downtime in ServiceNow, whether planned or not. Would you record Service Requests and Incidents in a spreadsheet and then submit them once the system is back up and running again? Curious...
Hi Experts, we got a requirement to fetch the values from one multirow variable set to another multirow variable set as soon as we enter the values in first multi row variable set..... below is the script I tried: function onChange(control, oldValue,...
Hi Team, 1 ) How can I setup reminder email/ notification/ alert to IT Agent when there is no update on tickets( like 3 days , 5 days, week etc..........) 2) How can a IT agent can setup perticular date on INC/RITM/TASK to move in progress when tic...
Hi All, I have a requirement where I need to populate the sla breach time on a custom field on incident table. When there are two or more resolution SLAs for the same incident then the field should have the min sla breach time. Please suggest on how ...
Hi all, I am unable to create knowledge article directly from incident by ticking 'knowledge checkbox' even after the incident is resolved. OOB 'incindent create knowledge' is present. Can i know the reason.
I have created record producer.In target record i have created one custom section and one field (i.e unmandatory). i want to visible the my custom section and under the field should be mandatory in when subcategory is "Release" and Assignement group ...
Hi, How to dot walk through list type reference field. I have table called escalation. so, there's field called task that's List type field reference to task table. So, I have to query as below. ticket_number='INC9876234'; var gr = new Gli...
Hi, We are sending customer satisfaction surveys at the resoluton of each ticket. I am looking for what we should expect nowadays to be a good response rate from users.
I got a requirement to add one more button in confirm box. Can someone help me with that in service catalogs? I need that button at yellow bar.
I currently have a Service Catalog Item that does the following: Catalog Item background Host Name is a reference variableSystem Owner is a reference variable The System Owner auto populates based on the host name. Workflow The System Owner needs to ...
How to Send table name & query dynamically to script include?, so i will get list of records. ~Thanks
Hello, For RITM, if parallel sc_tasks are generated (example 4 tasks) via flow. If anyone of sc_task is close completed how can we monitor this using flow designer. As we need to perform other actions once anyone of sc_task is close completed we don'...