ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Where is the Major Incident Post Incident Review report stored?

Hello,We are in the process of implementing Major Incident Management and have a question about the Post Incident Review Report.  Are the reports stored in one location or table in ServiceNow or do you have to look at each individual major incident t...

gjz by Mega Sage
  • 1125 Views
  • 1 replies
  • 1 helpfuls

LDAP - Manager field not getting populated

I have a new LDAP setup and the managers have never correctly loaded in.  One of our folks noticed that the incoming 'manager' field was being truncated...so he increased the default char size of the ldap_import table manager field to 160.  Manager i...

ericroberts by Tera Contributor
  • 6222 Views
  • 18 replies
  • 10 helpfuls

How to get all custom configurations of a SN product

Hello guysI want to get all custom configurations linked to the ITMS product, like for the incident table or problems and other. I can retrieve from a table give for example the incident script client but I can't find a way to retrieve at the same ti...

Community Alums by Community Alums  
  • 1501 Views
  • 4 replies
  • 2 helpfuls

Resolved! Show the list of incidents raised in the Notification

Hi All, Requirement : A notification needs to be triggered when ever a automation case gets created, this table is a custom table which extends the task table and it should be below format.Dear Requestor,Your Case has been opened: <Automation number>...

Nagashree5 by Tera Contributor
  • 1573 Views
  • 17 replies
  • 4 helpfuls

Resolved! No itil role and watch list.

I have added a user who does not have itil role to the watch list of an incident. But, that user is not seeing that incident. Its not visible to him. Here is what I am reading in servicenow documents. "Users who do not have the itil role can view inc...

Wirasat by Tera Guru
  • 2157 Views
  • 3 replies
  • 2 helpfuls

How to share the Rest endpoint to third party application

Hi How to share the end point to third party application to create a ticket in our instance as of now I have share using oob rest API explorer  and header as POSThttps://xxxxxxxxxx.com/api/now/table/sn_customerservice_case is this fine or any standar...

Resolved! Need to add custom table records to the My Request in the portal

Hi All,I have created a scoped app called Automation and created a table called Automation Cases. For the scoped app, I have created a new portal as well, In the header I'm using the OOB My requests Menu Item like below.Currently, it shows the incide...

Nagashree5_0-1675253958382.png
Nagashree5 by Tera Contributor
  • 3645 Views
  • 3 replies
  • 2 helpfuls

how to fetch the recent record from table

Hi All,I want to fetch the current record which is newly created means Abc but in logs i am getting Xyz. Kindly help me. Script in email script :var compname = new GlideAggregate('u_teststar');compname.addEncodedQuery('sys_created_onONToday@javascrip...

Debarpita by Tera Contributor
  • 1240 Views
  • 2 replies
  • 0 helpfuls

Resolved! Making sub subcategory dependent on subcategory and category.

Hi Folks,I have a requirement of adding a new field on the change request form called "Sub Subcategory".We already have "Category" and "Subcategory" fields on the change form and subcategory is dependent on category. This is OOB functionality.Now thi...

sanjeevkalia by Giga Contributor
  • 9202 Views
  • 8 replies
  • 3 helpfuls

Resolved! Configuring incoming emails on developer instance

I have update my email properties to enable both outgoing and incoming emails on my developer instance, however only outgoing emails appear to be working.   I have sent in a new email into my developer email address devxxxx@servicenowdevelopers.com a...

Resolved! How to configure a search box on Service Portal?

Hello. We have a search bar on our company's portal. It works globally, so it shows you results about catalog items in all categories available. You can see it below:  However we want the search bar to work locally. For example, if the user selects C...

Screenshot (568).png