Cancel RITM using Servicenow Scheduled Job

Raji15 · ‎03-27-2025

Hi Everyone,

I have Jira where I have to do a scheduled job to cancel requested items stuck in approval for more than 30 days.

I have executed the following script in background script it is running (the given ritm is getting rejected). When I executed in Scheduled job its not even getting executed.

The script I used in BG script

var ritmGR = new GlideRecord('sc_req_item');

ritmGR.addEncodedQuery('cat_item=fcb5900a1bdc82104db699f2b24bcb75^sys_created_on<=javascript&colon;gs.beginningOfLast30Days()^stage!=complete^approval!=approved^ORapproval=NULL');

ritmGR.query();

while(ritmGR.next()){

ritmGR.setValue('state','4');

ritmGR.setValue('close_notes','Closing as this request is not approved for more than 30 days');

gs.info(ritmGR.getRowCount());

ritmGR.update();

}

Please help..!

Thanks ahead

Robert H · ‎03-27-2025

Hello @Raji15 ,

There is a syntax error in the encoded query. Try this:

var ritmGR = new GlideRecord('sc_req_item');

ritmGR.addQuery('cat_item', 'fcb5900a1bdc82104db699f2b24bcb75');
ritmGR.addQuery('sys_created_on', '<=', gs.beginningOfLast30Days());
ritmGR.addQuery('stage', '!=', 'complete');
ritmGR.addQuery('approval', '!=', 'approved').addOrCondition('approval', 'NULL');

ritmGR.query();

while (ritmGR.next()) {
    ritmGR.setValue('state', '4');
    ritmGR.setValue('close_notes', 'Closing as this request is not approved for more than 30 days');
    ritmGR.update();
}

And, as @Medi C mentioned, make sure the "Run as" user has the permission to update these records.

Regards,
Robert

View solution in original post

Raji15 · ‎04-13-2025

Hi,

I have marked it as answered😊

Thank you for clarification.

sanketpatil09 · ‎03-28-2025

Your scheduled job might not be working due to permissions, logging issues, or a faulty query. Since scheduled jobs run under a system user, try adding gs.log("Scheduled Job Started", "ScheduledJob"); to check if it's running. If the query isn’t fetching records, test it in Scripts - Background. To improve performance, use ritmGR.autoSysFields(false); before ritmGR.update();. If it still doesn’t work, consider using a Business Rule to auto-close requests older than 30 days or a Flow Designer for a no-code solution.