Cancelled incidents are showing in active is true but I want to show active in false. I am working on working on MSP.

[panduranga1]

Cancelled incidents are showing in active is true but I want to show active in false. I am working on working on MSP.

[Shiva Thomas]

Hi Pandu,

You can create a Business Rule like this:

Table: Incident

Update: True

Condition: States changes to Cancelled

Set fields: Active = false

This will apply to all future occurrences.

For past occurrences, simply select all incidents that are active=false & state=cancelled and close them from the list view. With CTRL-click on the active field you can edit the value in one action.

For MSP, you have to use the Domain picker set to the domain you want to apply the rules, or the root domain if you want this for everyone.

[Harneet Sital]

Hi Pandu,

For the ones which already are in canceled state and are active, you can run a background script and set them all to false and for the ones which might occur on a later on stage write a business rule which will update the record if canceled to active false.

Let me know if you need any more help on any of these.