We are in the process of modernizing our major incident communications by using Outages and the ServiceNow status page. I have referenced the Ohio Status status page as a gold standard for what one could look like but was curious if anyone else had u...
Hi Everyone, I want to read the data that is present in the Excel/CSV template which is attached by end user. I would like to store it in a variable that is present on the catalog form before the request is submitted. Any pointers/suggestions are hig...
How to write a script to create work order and send notification to the Assignment group in the Schedule Script execution
I am unable to turn off my announcement called "Security Update: MFA implementation". Please check below screenshot.Please guide me How to disable below alert from portal home page.
Could you please assist us in enabling users to view all SNOW tickets for auditing purposes, while also allowing them to work on their own tickets?
Hello Everyone , I have one requirement like belowWhenever any person tries to close a CHG ticket, if any CTASK is Open in that CHG ticket, the Snow should through a Pop-up stating "There are pending CTASKS to be closed, please close the CTASKS...
Hello ALL, My requirement is to convert submitted service request into PDF document and send the PDF to the user for esigning the document once signed submit it for approval. I have activated com.snc.esign this pluginconfigured E-signature template ,...
We can follow the below steps.Access Flow Designer: Navigate to the Flow Designer module. Open Execution: Click on "Operations" & In the left side panel Select "Flows" and click "All Execution". Filter by Source Record: In the "Source Record" column...
I want to create a catalog item where multiple users can be selected, and fields are automatically filled with the user_name and email fields.My screen should look like this: Name from table sys_user | Automatically fill with user_name | Automaticall...
We are trying to convert a Workflow to a Flow Design. The Workflow approves at the sc_request level. Depending on the department and the Requested For’s position in the organization there may be several tiers of approval.The problem is the Request a...
I have a client who would like knowledge articles to still appear in search results even if the Valid To date is in the past. Is this possible?
Hi All,I want to configure below in workspaces, I have created the workspace experience for scoped app using app engine studio1) In platform view the form sections shows side by side, in workspace it shows vertically. Can we do same in workspace as p...
basically, we would like to check if there is a way we can have this graphs in range for this ex: 1-2 3-5 6-9 more than 9 etc or similar something like this when you do group by Opened (or Created field)
In my organization we are using Employees Center portal as the main IT service portal. On the portal home page, I have “Recent and Popular” item widget which is OOTB. But recently I'm noticing that this widget is showing catalog items from other port...
Hi All, Is it possible to change a variable value after request has been raised and currently in 'requested for approval ' state and a few groups are already approved the request ? Thank You
