Resolved! Flow designer
Hello Team, I got this requirement for practise. Using create a flow field whenever a is created. Your suggestions will be appreciated.Thank you very much,Asmita
Forum Posts
What do people do for Release Management for Hardware / Infrastructure change?
My team is looking at the Digital Product Release module but I don't see how it really fits with Hardware / Infrastructure changes. I wondered what others do and if you know of any best practice sources.
Interested in Connecting with a Company Currently Utilizing Change Model
Hello everyone, I hope this message finds you well. I am uncertain if this is the appropriate forum for my query, so please forgive me if it should be posted elsewhere. I am a Process Owner at a US insurance company that has been utilizing ServiceNow...
Can SLA track acknowledgement, response, and resolution times?
Hi everyone, I’m practicing with my custom application, which extends the Task table. I want to use SLA to track metrics like ticket acknowledgment, first response time, and resolution time. Additionally, I’d like to set up notifications for the spec...
Disable/edit "Assign" pop up window on incident form.
Please suggest how can I edit or disable the "Assign" pop up box which appears when we try to save/update the incident while assigning/reassigning the ticket.PFA screenshot.
Resolved! How to get Catalog task variable value in Flow designer.
Hey there, I am creating a flow for one of the catalog item, the initial requirement is to Assign the task to particular team according to selection on the choice field on catalog task level. If as a fulfiller I select on of the choice on catalog tas...
Reporting issue: unable to create pie chart group by tags
I have tags associated with several records and I need to generate report grouped by tags. I can create a simple list report group by tags but as soon as I try to concert the very same list report to a bar/pie/donut chart it gives me an error syaing ...
Xanadu - Digital Product Release
We are upgrading to Xanadu release and plan to use out of box Digital Product Release for release management. Currently, we are on Washington DC version of ServiceNow and are using the following two fields for release management:Release State (Draft,...
Change Management E-Mail Notification
Good Afternoon - I would like to create an email notification which will send out hourly the list of open changes over the weekend but when I create the message I can only get it to add 1 record to it when I select the field. How to I get it to show...
Create a report from the incident table
My goal is to be able to see when tickets are placed into on-hold. I want to see how many are placed On-Hold and how long that they are in that state.
Resolved! Catalogue Client Script on select box variables
Hello Team, We have created catalogue ITEM, for dynamic field value selection. I wrote a catalogue Client script, when I checked the "request type" field values, these are displaying in the Alphabet order some time and some time displaying based on ...
To fetch incident, change Records created within a specific range of days (1 to 30)
Hi All, dynamic way to fetch Incident & Change records from task_ci table created within a specific range of days (1 to 30), based on a user-defined days_ago query parameter through scripted Rest api. Adding an Integer variable to the endpoint, and y...
Resolved! Remove all value from reference field
Hi,Requirement:- When user select "Purpose" field as 'Automotive build-up' then above "Select OUC" all value should be clear and only shown some specific 6 records from that table after click on magnify glass icon, there is already configure Referenc...
Resolved! How to populate employee id field on a Service Catalog form using the Reference variable pointing to sys_user table.
I have a reference type variable that I need to populate on a Service Catalog form with only the employee id coming from sys_user table. Is there a special variable attribute that will do it or a script? Please help. Thanks.
What are the best practices for an MSP with a shared instance of ServiceNow to have location codes,
This instance is a single domain.
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