Hi , i used this function in UI Page, but GlideDialogWindow.get().destroy(); function not working in Agent Workspace. how to kill dialogue box when we click on Cancel button UI PAge: HTML: <g:dialog_buttons_ok_cancel ok="return validateComments()...
Hi guys! Good day! Can someone please help me in finding the solution with our issue regarding our RITM records?Whenever we closed our RITM, it creates duplicate records of CLOSED COMPLETE State in the Activity Stream I checked our flow and I can co...
Hi all!Recently, a decision was made to apply new SLA times to our service catalog items. This means there are 100+ catalog items that now need a new SLA to be applied to them. What would be the best way to go about adding these SLA's? Do I add each ...
Hello, I created an include script making a GET API call and I would like to get the response and populate a select box variable from a service catalog, but I don't know exactly how to assemble this client script, it would be OnChange: My script Incl...
What do I need to do to connect Snow and PagerDuty?I want to send a notification from PagerDuty about a ticket created in Snow. (Call on-call member)
Total Number of Queries ReceivedTotal volume of invoice and payment queries received over a specific period.These are stratagic reports invoice case manage table--sn_ap_cm_ap_case
I'm creating a catalogue item, in that I'm having a Yes/No field named Confidential and when yes is selected then the request raised should be visible to requestor and a particular group. I tried with ACL but there is an ACL which is overriding it no...
Hi All, I have a custom table called portfolio which contains a field approval group which refers to group table. Also i have a catalog item which has a variable (reference type) which refers to Portfolio table. So i want when i select any Portfolio ...
Hi All,We want to convert speech to text and use the data to create knowledge articles. Are there any API's we can utilize for this process? Is there any Azure API? Thanks!
I am currently in my table of customer_accounts. I want to filter accounts that DO NOT have any record associated with their related list of "sn_install_base_sold_product". The funnel filter doesn't work since the sn_install_base_sold_product isnt ...
Hi Everyone,How to pull the List Collector complete reference field table data into the right bucket by default.I want the entire table data needs to prepopulated in list collector variable to the customer when the form loads. Thanks
I see on the ITSM Success Dashboard, under the 'Service Catalog' tab, we have a couple of metrics that I can't seem to find documentation on 'Catalog Item Best Practice Deviations''Catalog Item VA Render Type' Do we know what these two items are look...
I have a reference field on incident pointing to users. I dont want to have the ability to click on new button from there. How can i remove the new button? Users have access to create the record but dont want to have the option from the reference fie...
Backlog of QueriesNumber of outstanding queries that remain unresolved. By using Invoice case management table : sn_ap_cm_ap_case
