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Resolved! Service Operation Workspace permissions

Hello,I have some groups that have specific ITIL roles like sn_incident_read and sn_incident_write who I also want to access Service Operation Workspace. However, I'm unable to find the correct roles to assign except "itil" to gain access to this wor...

dohsan by Tera Expert
  • 12846 Views
  • 4 replies
  • 20 helpfuls

Sailpoint Service Catalog footer

We are trying to configure the footer in sailpoint service catalog on servicenow, but we are having some issues with the lenght, the page is assuming a big part of the screen with the footer like the print How can i decrease this footer in servicenow...

How to change Workspace UI Action drop/down choices

Hi Everyone, I have a requirement where I want to change Drop/Down Choices in the SOW Incident Form1, I want to change "Create Change Request" to "Create Request" and if the user clicks on "Create Request" it should take them to the request form 2, S...

JanakiRaman_0-1728306427761.png
Janaki Raman by Tera Contributor
  • 1035 Views
  • 6 replies
  • 0 helpfuls

Create variables in bulk

Hi team , I need to create 300 variables for a catalog item , is there any way to create them through script or transform map.

rambo1 by Tera Guru
  • 204 Views
  • 1 replies
  • 0 helpfuls

ui action in ritm

Create UI action to restart cancelled/rejected Requested ItemName: RestartAvailable when state = Closed Skipped or Closed IncompleteRequires role Catalog AdminIf Parent REQ is closed, mark as active and set state to Pending Approval. Restart workflow...

rognomolta by Tera Contributor
  • 218 Views
  • 1 replies
  • 0 helpfuls

Report showing all assignment groups on On-Call

Good People,I need a report that will list all assignment groups that are being used on the On-Schedule. So I need to know for example out of my 250 assignment groups how many have an On-schedule defined.Just a note I am on ITSM standard, washington ...

Senele by Tera Contributor
  • 396 Views
  • 1 replies
  • 0 helpfuls

Adding users in the group with Transform map

Hello, I am trying to add users in the group with XL sheet using with Transform map. And I am using below code please correct me. ** OnBefore (function runTransformScript(source, map, log, target /*undefined onStart*/ ) {    // get the user    var us...

Can not submit new record

Hi All,I have a table that extends the change_request table. I tried to create a new record but got this message: "change model 'normal' cannot be applied to records in table"Does anyone know what does it mean? Thanks in advanced

Should we change Knowledge base name once published ?

Hi, I am looking for a help to understand the best practice to be followed in Knowledge management. If there is a business justification then should we change Knowledge base name once it is published ? Or it is not recommended due to consequences inv...

SaswatiC by Tera Contributor
  • 381 Views
  • 1 replies
  • 0 helpfuls