Cannot change Phone Number Field

[wsche]

Hi, we have a phone number field and use following number: 0800666666
the number will be change immidiately after into: (080) 066-6666
This causes problem with interfaces, cause we need to give above mentioned number, without () or - . Only in this combination we are facing the issue.
0800666666 - if we type 08006666660000 it works just fine.
Please advice, thank you!
best
W.

[Jan Cernocky · Accepted solution]

Hi,

if you check the table, the field type is "Phone number"

You can check the details in DOCS page.

If you need this to work with different systems there are couple of options

1. Get only numbers and set it to 3rd party system
2. Get the number by 3rd party system and pick only numbers (ideally using Regex)
3. Create a custom field that will be used for integration 

[wsche]

Hi, thank you for the respond. 

Is there a possibility without creating a new field and use the phone number field?

thank you, best

w. 

[Saurav11]

Hello,

Please check the below article:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752372

Please mark answer correct/helpful based on Impact.

[Saurav11]

hello,

If my answer helped you can you also mark it as correct

Thanks.