Cannot change Phone Number Field

wsche · ‎02-07-2022

Hi, we have a phone number field and use following number: 0800666666
the number will be change immidiately after into: (080) 066-6666
This causes problem with interfaces, cause we need to give above mentioned number, without () or - . Only in this combination we are facing the issue.
0800666666 - if we type 08006666660000 it works just fine.
Please advice, thank you!
best
W.

Jan Cernocky · ‎02-07-2022

Hi,

if you check the table, the field type is "Phone number"

You can check the details in DOCS page.

If you need this to work with different systems there are couple of options

Get only numbers and set it to 3rd party system
Get the number by 3rd party system and pick only numbers (ideally using Regex)
Create a custom field that will be used for integration

View solution in original post

Saurav11 · ‎02-07-2022

Hello,

Just to be sure you again marked it as helpful, would appreciate if you could mark it as correct.

Thanks.

Saurav11 · ‎02-07-2022

hello,

Just saw you marked my answer as correct and then later changed it.

Just so that you know you can only mark one answer as correct.

So please mark the answer which was more beneficial.

Thanks.

wsche · ‎02-07-2022

Hi Saurav,

we tried the sys prop, it did not work...

Any other ideas?

Thank you!

best w