Cannot dot-walk on Condition Builder

[dougpenta]

On a customer's instance using the condition builder on Task table, I cannot dot-walk to related fields on extended tables.   See screenshot below, basically I can't see the "Change Task(+)" "Change Request(+)" that appear in the red box in my screenshot.   Does anyone know why this is? The customer is on Fuji and I can do this fine on other instances. Perhaps maybe an ACL issue with the choices for the condition builder? Where are the ACLs located?   Any help is appreciated.

[bernyalvarado]

Hi Doug, that's right. Most probably you don't have the read ACLs to be able to see the table and its records.

Whenever you check for the read ACLs keep in mind to validate the different levels on order on how these evaluated (starting with the table level, following with table.* and then table.field).

The following graph is the best one explaining the order of evaluation for the ACLs followed by ServiceNow:

http://wiki.servicenow.com/index.php?title=Using_Access_Control_Rules#Processing_Order_for_Record_AC...

Thanks,

Berny

[Brad Tilton · Accepted solution]

Hi Doug,

From your screenshot I think what you're really looking for is adding extended fields to the base table list filter. If you enable the glide.ui.list.allow_extended_fields property as described in the following wiki article you should see the option for those fields in your filter.

Configuring Lists - ServiceNow Wiki

[dougpenta]

That did it, thanks Brad!   Finding some of these obscure system properties can be tricky sometimes.

[Brad Tilton]

Definitely, there are so many properties it's hard to even know where to look sometimes.

If you felt like my post answered your question please mark it correct or helpful.