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How does the Impacted Services/CIs tab getting populated?

Hello fellow ServiceNow practitioners I have a question regarding Change Management. Our Impacted Services/CIs tab is getting auto-populated with Services/CIs that has nothing to do with the Affected CIs. It also triggers approval to groups that's to...

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MandyMaseyM by Giga Contributor
  • 588 Views
  • 4 replies
  • 0 helpfuls

Assess Risk in SOW change form

Hello Fellow Devs,I want to understand where the Assess Risk button is configured which is on Change form in the Service Operations Workspace - Overview tab. Can you please help me of where I can find it. I have already checked in UI Actions, UI Page...

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labandar by Tera Contributor
  • 1810 Views
  • 10 replies
  • 3 helpfuls

Change approvals are not getting attached

Hi , We have custom workflow created for change module. Post upgrade from Washington to Yokohama, our approvals are not working. Records are not getting created into approvals. Please suggest. Regards,Divya

divyanaraya by Tera Contributor
  • 446 Views
  • 3 replies
  • 0 helpfuls

query_range on data-driven ACLs

Hi all, We're experiencing some woes due to query_range ACLs. I'm still trying to get up to speed with these so I thought I'd ask the community how they are tackling issues like these. In advance, I have to apologize for my vague example here, but ne...

Visual task board not showing incident

Hi All, We are having visual task board configured on our instance where the filter says that "Active is true" and "assingment group is something" or assingment group is something.Running that filter on incident table shows 30 records but the VTB sho...

Resolved! Change Request qquivalent to script include "IncidentState"

Hello, is there an equivalent to the IncidentState script include for change management? When updating incident state values (e.g. in a business rule), it is recommended to use "IncidentState.CLOSED" instead of '7'. Within change management I couldnt...

Tim Noack by Tera Contributor
  • 707 Views
  • 5 replies
  • 0 helpfuls

Resolved! Knowledge - Linking Imported Translations

Hello We use Machine Translation to translate every article into Welsh. This means that the articles are linked and it is possible to 'toggle' between them from either the English or Welsh version of the article. However, we are receiving some reques...

CaitlynD by Tera Contributor
  • 500 Views
  • 2 replies
  • 0 helpfuls