Updated Our Intranet URL - Need to Search for Links that need to be updated
Our company is updating our Intranet and SharePoint URLs. Is there any way to search all knowledge articles that may reference the old URL?
Forum Posts
Show/hide Variables in RITM Form on the change of Assignment Group field value
I wanted to Display a Variable set in RITM form for when assignment group is X and when someone assign the same RITM to another assignment group let's say 'Y' , then I want to display other Variable Set in the RITM Form.Can it be possible ?
Resolved! Possible to convert a Record Producer to a Catalog item?
Hi,I have a couple large record producers (one has 73 variables) and I need to change them to Catalog Items. The original versions are client-facing forms that generate a Case; I've copied them and made them internal only and need to turn them into C...
Flow triggers IF and ELSE condition same time
Hi all Does anyone knows flow designer flow , if condition and else condition triggers same time and update the record?It appears that when the if condition is met, the flow design executes accordingly; however, I have also included an ELSE condition...
How to change instance banner logo size in Next Experience (Platform UI)?
Hi Team, I am trying to change the instance banner logo size in Next Experience (Platform UI).Even after uploading a new logo with different dimensions, the size remains the same in the header.Could you please let me know:Is there a way to increase o...
Updating Price when item or quantity changes
We are in the process of rolling out our hardware catalog, and I noticed an issue once the REQ/RITM/SCTASKS are created. If the item that the RITM references is changed, or if the quantity is changed, the price on the RITM does not update. I figur...
Things Every ServiceNow Developer Must Know : Part 3
Things Every ServiceNow Developer Must Know : Part 3 1)glide.servelet.urigs.getProperty('glide.servlet.uri')This property will return your instance base url . This is helpful when creating urls for emails. Instead of creating static url you can use t...
Is there a way to create a walk-up appointment during a catalog item workflow?
I have tried doing it through a workflow script, a business rule, and event trigger into a Flow. Nothing seems to meet all requirements. Workflow script, no errors but no appointment. Business rule and Flow, I cannot seem to map the variables from...
Resolved! No results returned from Script Include when called from Client Script in Declarative UI Action
In my scoped app I have created: Declarative UI Action implemented as client script (for SOW) and client callable Script Include. However, I see that the function which should be called from the GlideAjax (reopenForProblemAjax) is not even called and...
ITSM Starter Pack
Hi All,Can you point me to the resource which contains starter packs for ITSM Implementation for a greenfield project. I remember there were starter packs in excel format which are stories for implementation. They were really handy for an earlier pro...
Plugin Expiry & Update Tracking
Hi All, A scheduled job is required to identify plugins that have expired or have updates available.The system should trigger a notification containing the relevant plugin details whenever an expiry or update is detected. Please suggest??
RITM Approval State Shows Approved After One Approval – Need All Approvers to Approve
Hi Everyone,I am facing an issue with RITM approvals in ServiceNow.Current Behavior:When multiple approvers are added to a RITM, as soon as one approver approves, the Approval State in the RITM list view changes to “Approved.”Requirement:The business...
Resolved! How to disable/hide the remove button in attachments in Agent Workspace
Hi everyone, I have a requirement when the change is not in new state, the removal of the attachment should be restricted in Agent Workspace. But, the user should be able to add attachment in all the stages. It would be helpful if anyone could answer...
Record updated by
Hello, I would like to make a report on INC not updated by itil role last 5 days. Is it possible and how? Best regards, Nenad
Resolved! A user should receive assignment group notifications only for selected groups, not for all groups.
Requirement A user can be a member of multiple assignment groups.But the user wants to receive email notifications only for one specific group.The user does not want to receive notifications for other groups, even though they are a member of those g...
