Is there any option/tool in ServiceNow to perform root cause analysis of the services that had the most open tickets?I'm creating a report in the ITSM department and we need to investigate why so many open tickets for certain services.
dynamic filters "is Me" not returning records. where as when entered the user name it does return the matching records and this is happening in custom app that we built.This was always working fine but post yokohoma release issue is seen
Hi all, I want to hide some modules under Self Service application in filter navigation based on role. Here in filter navigation I want to hide above modules under self service application for specific role. For other users(except specific role) I w...
I'm working in a ServiceNow developer instance, trying to send weekly incident summary emails dynamically to each user for the incidents assigned to them. I wrote a Scheduled Script that loops through users, gets their incidents, and sends emails usi...
Hi All, I just want to know that can we add button on Embedded lists each records. I want to add approve button on that records. kindly let me know how to add this. Thanks & RegardsKP
We are recently upgraded to Xanadu & using Service Operations Workspace ( SOW) . We are getting a issue like "u_custom_field1" (choice field) is showing blank suddenly even though it has a value ( shown in XML) in SOW. Some times if we refresh the p...
Hi All, We have New Hire order guide and user is ordering through Laptop Standard catalog item based on certain condition.Catalog item has Requested For & Requested By variables and many more.Requested By is hiding through catalog client script.Once ...
Hey Folks, Is it possible to install a font on the WYSIWYG editor in ServiceNow? My organization would like us to have "Inter" available and set as the default in the editor for things like knowledge articles and HTML variables. Thanks in advance!
Does (or will) ServiceNow support MarkDown for knowledge base articles?Thanks,Jerry
I have been trying to set up a Business Rule so when I create a Incindent Task from an incident it will copy desired fields to the task. Been using this Solved: copy fields from incident to incident task - ServiceNow Community . But apparently I cant...
I have a Catalog Client Script which need to pull information from a Server-side table, and I have two ways to do that one is through Script include call and second is call back function. What would one to use and which is better. Call back function ...
I have a table 'u_ace_access_report', here i have two columns, group and approver, group having values, A,B,C, and approvers, are X,Y, Z, these are mapped in this table , i have catalog item Ace access report, with variable 'select_ace_power_bi_app',...
Hi,I have two forward inbound actions.1.When we forward an email with subject apended with CS number the worknotes will be update from the body of the email with the same CS number. 2.When we forward an email case is created along the few fields need...
Hi All,I'm trying to use GlideAjax in a UI Policy script but get an error : 'TypeError - Cannot read property 'execute' of undefined. The script:function onCondition(){var APPROVED_VALUE = '1';var NUMBER = 1;var condition = g_form.getValue('state') =...
Hello Everyione, Here my new requirement related incident FormAdd an independent option - Callback Number - If possible only numbers and symbol allowed.Add a drop down for all global timezone and a 12hr AM/PM drop down for time.If possible wh...
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