Predictive Intelligence similarity framework
Hi All, We have created a similarity solution for showing similar incidents.How to add 'Similar Incidents' choice in Agent Assist resource. Thanks,Karan
Forum Posts
OnSubmit client script validation to update a list collector variable records before submit
Hello Experts, I have a requirement to remove the user names from a list collector variable, if a match is found within a array. Scenario and Requirement -1. In the user table, there is a Expiry Date field (u_expiry_date), which stores the date valu...
ATF Test Generator and Cloud Runner
Hi everyone, does anybody knows why im not able to use ATF Test Generator and Cloud Runner. We have yokohama on our instance. We installed necessary plugins but still not able to run ATFs in cloud or to auto-generate them (screenshot with the plugins...
Mutliple filters on interactive filter
Can somebody please help me, Can we have multiple filters in an interactive filter (ex: Filters for department, location, or user group.) for the Dashboard. I know on how to implement for single filter but I do not know for multiple. Can somebody ple...
Resolved! How to hide options of category field on Incident form for a view
Hi all, We have created a view (XYZ) and want to hide OOTB options of category field on Incident form. Basically, we have created a view for the set of people who should use thier own incident form and shouldn't have access to OOTB process. I have h...
Push notifications are not working in our ServiceNow instance integrated with Google FCM.
Hi Community,We have already integrated our ServiceNow instance with Google FCM (Firebase Cloud Messaging) to send push notifications. Initially, the integration was based on an API Key, but as per Google's recent policy changes, we moved to OAuth 2....
Is there any other way to connect the outlook to our dev instance?
Hi,Is there any other way to connect their outlook(client outlook) to our dev instance & it should not affect their real tickets.Note: We are not prefered Email Forwarding Method.Can anyone help on this, It will be helpful.Thanks!
Resolved! Export KB Article as PDF
Hi, @AnirudhKumar Kindly help me to export KB article as PDF. I need a button called Export as PDF in kb_article page which will export the repective KB article as PDF.
ESC Portal
Hi,ESC Portal - My Tasks Page In the ESC Portal, when the Reject button is clicked, the input field appears as a single-line text box. I want it to be a multi-line textarea. I tried using DOM manipulation in the sn_ex_sp_action_type client script, bu...
Solution for Group approval in Change management
Hi Need a sollution for Change approval in Servicenow Currently in our system, when a change is raised, the affected CI list of the change will be added with the respective environment (EV) related to the application impacted in the change along wit...
Resolved! Second Parameter of getMessage() on Client Side
I was recently inspired by Chuck Tomasi's post on gs.getMessage() - The Second Parameter, but when I tried to add a second parameter to the client-side getMessage() function, it didn't seem to work.Does anyone know if the client-side getMessage() fun...
Update a specific Domain Controller when connecting via LDAP
Hi all We currently have integration hub connected to Ad using the AD Spoke. The spoke connects using an LDAP Connection. As we have multiple Domain Controllers it can take a while for all the servers to replicate. I have bene asked if it is possible...
Change model transition scripts triggering when new change is created
Testing an upgrade to Yokohama: I have state model transition condition scripts [sttrm_transition_condition] managing the transition from new to assess, which will put up an info banner and prevent the transition if the condition is not met. e.g. no ...
Resolved! Not able to see dot walking field in list view
Hi all Please help me solve this For SCTASK list view, in default view, as a admin, I want to add request.requested_for field So, I went to configure list layout and added the dot walking field as shown below hBut when I impersonate few users, th...
The value of the REQ approval field is "Not Yet Requested" when I create a catalog item
Hello, I'm creating the flow for my service catalog. I associate it with the catalog item, and when I run a test, the request is always created with the status "Not Yet Requested" in the "Approval" field. Until, for example, I manually change the fie...
