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Notification URI_REF links redirect to Employee center

in our email notifications , we would like to redirect the notification Uri link to to employee center portal , when user click on the link it should redirect to portal instead native UI Here is the below code. can someone please assist us.   (functi...

mravulakolu by Tera Contributor
  • 595 Views
  • 2 replies
  • 0 helpfuls

Integration SentienelOne & ServiceNow

Hello, I am looking for a solution to integrate SentienelOne to ServiceNow via API. Actually, we are wondering if anyone use SentinelOne as input tool to populate the CMDB?Thanks

ttnugen by Tera Contributor
  • 1743 Views
  • 5 replies
  • 0 helpfuls

Decision Tables not working in Flow Designer

We recently started to use Decision Tables.We have created a table to look at an employees department, and based on that assign a catalog task to the right teamWe have some departments that have a specialized Service Desk, so instead of those Onboard...

Predictive Intelligence - Similarity Solution Error in training

I have created a ML solution  in PI ->Similarity Solution Where I want to match incident to knowledge articles. I used the below solution definition  TableKnowledge [kb_knowledge]Similarity Fieldsshort_descriptionTable to compareIncident [incident]Fi...

anishkuti by Tera Contributor
  • 876 Views
  • 2 replies
  • 0 helpfuls

Error loding mapping preview data

Hello Community. I have imported data by using intune integration in service now.data is loaded into staging table. I am trying to load data into target table for that I have used ETL process.but when I am trying to load all data it gives an error."E...

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Asha Pathak by Tera Contributor
  • 384 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to give the heading before questions in survey's?

Hi,Customer Satisfaction1.How satisfied are you with the resolution of your case?→ Rating (1–5 stars)Promoter Score2.Was your issue resolved in a timely manner?1 (Very Dissatisfied) 2 (Dissatisfied)3 (Neutral)4 (Satisfied)5 (Very Satisfied)How to giv...

mania by Tera Contributor
  • 423 Views
  • 4 replies
  • 2 helpfuls

KB Article along Service Portal

I create one KB Article after that i need to submit the feeback like  Helpful? Yes :No  "when the user the click on YES then showing pop up Thank you for the feedback To get even better please provide additional details". Reason1.The article was to r...

Resolved! Service Portal

One boubt regarding KB article from Service portal. When we open any KB article from service portal we have Helpful Yes and No.So if we click yes it sends the feedback and if we click NO the pop up opens and end user can submit the feedback. Any idea...

Ram012 by Tera Contributor
  • 528 Views
  • 4 replies
  • 0 helpfuls

How to restrict View all Approvals in ServicePortal

I am trying to restrict Approvals on service portal header menu to only show approvals for certain task records. I modified the SP header menu but when clicking on Approval it shows View All Approvals which is still showing all approvals. View All Ap...

samadam by Kilo Sage
  • 388 Views
  • 5 replies
  • 0 helpfuls

Regarding Change Management

My Requirement is like In Change form we can see Incidents Fixed by Change, And the Change type is Emergency , so I need to attach the P1,P2 Incidents, if P1,P2 incidents are not attached and other than that, like If P3,P4 are attached then I need to...

ss3565 by Tera Contributor
  • 155 Views
  • 1 replies
  • 0 helpfuls

catalog items

Hii Need help with a solution for Catalog Item. How to add hyperlink in catalog (checkbox field in catalog item) item.@Ankur Bawiskar 

pattnaiksub by Tera Contributor
  • 186 Views
  • 2 replies
  • 0 helpfuls

Restrict access to Email templates based on role and table

Hi everyone, I have an OOTB ACL for the 'sys_email_client_template' table. See below: This is restricting based on the role. I want to keep this ACL but also create a new one to restrict users so they are not able to see records when the table is 'sn...

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rafas_10 by Tera Guru
  • 375 Views
  • 3 replies
  • 0 helpfuls