Catalog Item (Form) for ServiceNow Changes/Support

[TStark]

Does anyone have an example or template of a Catalog Item (Form) for ServiceNow Changes/Support? I would like to create a form for my end users and techs to submit a request when they need anything ServieNow related. Of course this will be specific to how we operate, but there are many things (variables, etc.) that would be common on this form(s) despite the organization using it. 

I have ideas on what to include on such a form, but I would like to try not to reinvent the wheel when I'm sure I'm not the only one who has this need.

Thanks,
AJ

[Allen Andreas]

Hello,

There really is no set standard for this and it depends on your organization and how detailed you all can be. If you have a large enough team, maybe you can get more granular with details, if your team is smaller, then the form may be more generic, it really depends on you all and what you're seeing.

Normally it would consist of the bare minimum information such as:

• Are you wanting to create/update/retire?
• If create, name of catalog item, few other details, etc.
• If update/retire, select catalog item
• If update, select type of update (add a field, remove a field, update a field, add annotation, etc.)
• If retired, justification
• Attach business plan, workflow, justification if create

Things like that.

Please mark reply as Helpful/Correct, if applicable. Thanks!