Catalog item not showing in portal

[GBS]

I have created a Catalog item but it is not showing on the portal page and has given no user criteria. Can anyone help me on this.

[Dr Atul G- LNG]

Hi @GBS 

1 Is the catalog mapped on SP?

2. Is category mapped with catalog and active

3. Please share Catalog item screenshot or logout n login and check again.

[GBS]

 @Dr Atul G- LNG 

[Dr Atul G- LNG]

Hi @GBS 

It should work. 

Try to remove the catalog and category and add again.

It may be a cache issue.

[Shaqeel]

Hi @GBS 

There could be several reasons why a catalog item is not showing up on the portal page.

Here are some troubleshooting steps:

1. Check the Catalog Item's Active Status: Ensure that the catalog item is active. If it's not active, it won't show up on the portal.

2. Verify the Catalog: Make sure the catalog item is in the correct catalog. If it's in a catalog that's not displayed on the portal, it won't show up.

3. Check the User Criteria: Even though you mentioned there's no user criteria, double-check to make sure there's no user criteria set at the catalog or category level that might be preventing the item from showing up.

4. Verify Roles: Ensure that the role associated with the catalog item (if any) is assigned to the user trying to view the item.

5. Check for Group Restrictions: If the catalog item is restricted to certain groups, make sure the user is part of those groups.

6. Validate the Catalog UI Policy: Check if there are any UI policies that might be hiding the catalog item.

7. Examine the Catalog Client Scripts: Check if there are any client scripts that might be hiding the catalog item.

8. Check the 'Can Order' Field: Make sure the 'Can Order' field is set to 'Yes' for the catalog item.

9. Verify the 'Available for' Field: Ensure that the 'Available for' field is set to 'Desktop' or 'Both' if you are trying to access it from a desktop.

10. Clear Cache: Sometimes, clearing the browser cache or ServiceNow cache can resolve the issue.

If none of these steps resolve the issue, it might be a good idea to reach out to ServiceNow support for further assistance.

Mark Solution/Helpful 🙂

Regards

Shaqeel