Catalog item notifications

[vinu2]

Notification Name : Onboarding - New User Info

Trigger : When RITM is marked closed complete

Send To : Manager on the input form

Subject Line : Information for new hire: [First Name] [Last Name]

Email body text : [First Name] [Last Name] 

Urgency Flag : Yes

How to do this notification scenario Explain briefly 

Thank you

[vinu2]

Thank you for your reply But we want write this on Workflow

Actually we Have Input form Variables First_name,Last_name& Manager. I have to send a notification to input  form variable 'manager'. How to  achieve this  scenario through mail scripts 

How to do this Explain Please 

Thank you

[Mark Roethof]

What is the reason you want to achieve this thru workflows? Yes, it is possible, though how are you going to maintain this? This is horrible maintainability. Instead, add an event which triggers a Notification. This way, you can keep all your email notifications, within the regular Notifications.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[SNOW User8]

Other way to do this

Step 1: Create a new before update Business Rule on RITM table. In the condition add State changes to 'Closed Complete' & trigger an event in the script section. 

For event creation refer: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/platform-events/ta...

Step 2: In the notification create notification for this event. Add subject & body text 

Refer: https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/task/t_Cr...