Catalog item variables visible everywhere even after they are hidden through the UI policy

[Gagandeep2]

There are catalog variable items on which UI policy is applied where they get visible based on the Category field. However, they are visible on other categories as well. Please guide.

@asifnoor 

[Apeksha Joshi]

Hi Gagandeep ,

Have you checked the reverse if false check box in the UI Policy ?

Regards,

Apeksha

[asifnoor]

Hi,

The UI policy works only on the catalog item, RITM and its associated catalog tasks on from view. Are you seeing this variable on any of these forms or in the SP ticket view?

[Gagandeep2]

SP view.. and they are of boolean/selectbox variable types

[asifnoor · Accepted solution]

UI policies don't work on the SP view.

For checkbox, check if None option is selected or not, if not then the first option is considered as selected and shows in SP view.

Try to add none option in checkbox field, so when ui policy hides that field, nothing gets selected and since no value is selected, that field label and value will be hidden in SP view automatically. 

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