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Catalog Item workflow is only running when when testing through flow designer

Naresh_5120
Tera Contributor

yesterday

Hi Community,

 

I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow runs and gets attached to RITM.

Not sure what is causing the issue. can anyone help here.

 

 

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5 REPLIES 5

Nawal Singh
Tera Guru

54m ago - last edited 50m ago

Hi @Naresh_5120 ,

Please review the flow designer condition and and flow property ,refer below screenshot- 

NawalSingh_0-1763104200357.png

 

please refer - https://www.servicenow.com/community/servicenow-ai-platform-forum/run-as-property-in-flow-designer/m...

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

 

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Naresh_5120
Tera Contributor
In response to Nawal Singh

25m ago

This i have already tried changing to system user

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Nawal Singh
Tera Guru
In response to Naresh_5120

24m ago

Hi @Naresh_5120 ,

can you please share screenshot here!!

 

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Naresh_5120

22m ago

@Naresh_5120 

did you get a chance to check my below response?

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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