Catalog Item workflow is only running when when testing through flow designer

Naresh_5120 · 3 weeks ago

Hi Community,

I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow runs and gets attached to RITM.

Not sure what is causing the issue. can anyone help here.

Ankur Bawiskar · 3 weeks ago

@Naresh_5120

I think you are referring flow on RITM is not triggering and not workflow.

Things to check

1) is flow published and added to that catalog item in process engine. Flow should be configured to Run as -> System User

2) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off

3) your instance should have only 1 Workflow on sc_request table. Hopefully it's not deactivated or not deleted.

check these links

Flow not triggered by Service Catalog

Flow Designer not Triggering for Service Catalog Request Item

"Service Catalog" Trigger type Flow is not started when Catalog Item request is created

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Nawal Singh · 3 weeks ago

Hi @Naresh_5120 ,

Please review the flow designer condition and and flow property ,refer below screenshot-

please refer - https://www.servicenow.com/community/servicenow-ai-platform-forum/run-as-property-in-flow-designer/m...

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

Naresh_5120 · 3 weeks ago

This i have already tried changing to system user

Nawal Singh · 3 weeks ago

Hi @Naresh_5120 ,

can you please share screenshot here!!

Naresh_5120 · 3 weeks ago