Catalog Item workflow is only running when when testing through flow designer

[Naresh_5120]

Hi Community,

I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow runs and gets attached to RITM.

Not sure what is causing the issue. can anyone help here.

[Nawal Singh]

Hi @Naresh_5120 , can you please update it and try with "user who initiate the session" option and also share the catalog condition here as well !

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

[Ankur Bawiskar]

@Naresh_5120 

did you get a chance to check my below response?

[Ankur Bawiskar]

@Naresh_5120 

I think you are referring flow on RITM is not triggering and not workflow.

Things to check

1) is flow published and added to that catalog item in process engine. Flow should be configured to Run as -> System User

2) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off

3) your instance should have only 1 Workflow on sc_request table. Hopefully it's not deactivated or not deleted.

check these links

Flow not triggered by Service Catalog 

Flow Designer not Triggering for Service Catalog Request Item 

"Service Catalog" Trigger type Flow is not started when Catalog Item request is created 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏