Catalog item

ServiceNow40
Tera Contributor

I have one catalog item and 2 variables 

 

1. single line text : Mandatory

2.Multiline text : Non - Mandatory 

 

I want to hide first varible on the catalog form.

 

Using Catalog ui policy but not working .

 

Any idea help me .

6 REPLIES 6

Barath P
Tera Guru

Hi @ServiceNow40 

If a variable is set to mandatory, making it invisible using a UI policy will not work as expected. To resolve this, first set the variable's mandatory property to false. Then, create a UI policy that controls both visibility and mandatory status. This will ensure the variable behaves as required based on your conditions.

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Thanks & Regards,

Barath.P

Mani A
Tera Guru

Create ui policy..add ui policy action...mandatory false , visible false for that varibale