catalog requested item approval notification email template not pulling in requested_for

[Les1]

On the legacy ootb email template= request.itil.approve.role   -used for our catalog Request (vs requested items) approvals, the usage of  ${requested_for} works to pull this into the notification email.

however, for approval requests of a Requested Item, it fails.  On these, ${sysapproval.opened_by}, ${sysapproval.short_description}  do work, just not the requested_for.   

please enlighten, and thank you

i'm also seeing issues with mail scripts between a 'legacy' ootb notification script and converting it to a new script but will save that for another question. Firstly would just like to pull in ${requested_for} on a approval notification for a Requested Item (vs Request)

[Mike Patel · Accepted solution]

Did you try ${sysapproval.request.requested_for}

[Les1]

I could have swore i had tried that but must have not had it right. This worked perfectly, thank you.

[Miguel Santiago]

WOW Mike!  I thought that finally did it after several days of working on this.  It worked perfectly is the Ordered_by and requested_for is the same.  But, if requested by one person for another, then it fails.  It pulls the same as requested by

[Madrid release]
Here is my message setting: request.itil.approve.role for Approval Request notification

Short Description: ${sysapproval.short_description} 

Priority: ${sysapproval.priority} 

Requested For: ${sysapproval.request.requested_for}  

Requested By: ${sysapproval.opened_by}  

Total Price: ${sysapproval.price} 

Also, i haven't been able to get the short description to print the actual requested item.  Instead it displays the catalog item short desctiption. (which is what is calling for with ${sysapproval.short_description})

I've tried several other options but nothing works.  I am new to ServiceNow and am still learning.  Only been live since 8/2019 with Madrid being the only release I have worked on.

Thanks in advance for your knowledge sharing.

Miguel