Catalog Tasks not created in Catalog Item

hanaphouse
Giga Guru

Can you help me with this newbie problem? I think I did everything right but it doesn't work.

Here's the simple workflow:
find_real_file.png

 

Here's the workflow of the request associated to the catalog item:

find_real_file.png

 

Here's the RITM ticket created. No Catalog Task.

find_real_file.png

1 ACCEPTED SOLUTION

Hi,

On my side, in this reply chain, I'm working with you to resolve this and have asked those questions above to get us to this point.

This is the OOB workflow I'm talking about for Request:

find_real_file.png

Which I've attached here for you to download and import back in if you've changed it and can't find it on any other instance.

Please mark reply as Helpful/Correct, if applicable. Thanks!

 


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

12 REPLIES 12

Hi,

On my side, in this reply chain, I'm working with you to resolve this and have asked those questions above to get us to this point.

This is the OOB workflow I'm talking about for Request:

find_real_file.png

Which I've attached here for you to download and import back in if you've changed it and can't find it on any other instance.

Please mark reply as Helpful/Correct, if applicable. Thanks!

 


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Cool! It worked. You made my day. Deleted all the other workflows under sc_request table.

find_real_file.png

And the Catalog Tasks are now showing up and the show workflow.

 

find_real_file.png

You're absolutely welcome.

Take care!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Hi,

As seen in screenshot you have edited the Out of the box "Service Catalog Request".

This is not recommended since the same workflow is used throughout the instance for Request table.

For creating catalog tasks you should use Workflow on Requested Item (sc_req_item) table

I would suggest you revert the Service Catalog Request to it's original version and make changes to other workflow on RITM table

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

What's the best way to revert the OOB "Service Catalog Request" workflow to its original OOB state? Pretending that I am in production and made this silly mistake.

Also, I have checked the list of workflows. I can see two for sc_request but have different application scope. Is this something to be worried about?

find_real_file.png

 

FFor the catalog task workflow, it is actually associated to the sc_req_item table.

find_real_file.png