Catalog Tasks not created in Catalog Item

[hanaphouse]

Can you help me with this newbie problem? I think I did everything right but it doesn't work.

Here's the simple workflow:

Here's the workflow of the request associated to the catalog item:

Here's the RITM ticket created. No Catalog Task.

[Jaspal Singh]

Hi,

Click below & check for properties. It will give you the start conditions. Make sure it is met.

Also, go to UI Actions & then look for Show Workflow. Open it & add the Form Link option. Once done come to the RITM & you will find Show Workflow link below Worknotes. Click on that & see if the workflow as associated or not.

[hanaphouse]

Sorry, but I don't see the Conditions tab in the Workflow Properties. When I am trying to load it it appears then disappears.

I tried all views but the Conditions tab is not showing up.

Also, nothing has been changed on the OOB UI action for show workflow under sc_req_item.

And Form Link is enabled:

[Alberto Consonn]

Hi,

as you can see from your RITM record printscreen, the RITM stage is "Waiting for Approval", so you need to check first the sc_request workflow if you need an approval or not and configure it accordingly.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto