category and sub category mapping in service catalog not working in flow.

[Srinu Kaviti]

Hi Everyone,

I followed below blog to be able to link category and subcategory for a catalog item in a service catalog. While the linking works great in the form, i am not able to get the same mapping work in the flow to write any conditions.

https://www.concurrency.com/blog/september-2019/servicenow-dependent-variables-on-record-producer-in-service-catalog

Thanks in advance for your help.

[AnirudhKumar]

Hello Srinu,

The reason why it does not work is that, the subcategory field is configured to lookup choices based on the selection on the category field. This will work only on your catalog/record producer form when you manually select the category values.

Use some other component rather than a flow designer in this case.

[Srinu Kaviti]

we want to generate a task based and assign it to a assignment group based on selected category and sub category. Is there any other way to achieve it without using flow designer?

[prashant8]

flow, workflow or you have to do it through scripts